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Umairah Hadizul

@umairahhadizul

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L1 IT Application Support Engineer with expertise in enterprise application support.

Singapore

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What I'm looking for

I am seeking L1/L2 application support roles in collaborative teams working with enterprise/SAP systems, emphasizing learning, clear stakeholder communication, and opportunities to grow into SAP/CPQ support.

I am an IT Application Support professional with 2+ years of experience delivering Level 1 application and end-user support across enterprise environments, focused on incident management, documentation, and stakeholder coordination.

I have supported application installations, upgrades, UAT, and change/release activities while using ServiceNow for ticketing and maintaining knowledge bases and SOPs. I bring foundational exposure to CRM and SAP-relevant processes and a customer-focused, analytical approach to troubleshooting.

I collaborate effectively with internal IT teams and vendors, prioritize clear communication with business users, and continuously learn technical skills such as basic SQL and Python to support data validation and issue resolution.

Experience

Work history, roles, and key accomplishments

Current

IT Application Support Engineer

Current

Goldtech Resources Pte Ltd

Apr 2025 - Present (9 months)

Provide L1 application and end-user support, managing incidents in ServiceNow, maintaining lab hardware and asset inventories, and coordinating with internal teams and vendors to ensure timely resolution and minimal business disruption.

ServiceNow Incident Management Asset Management

Brand and Platform Experience Intern

Mindshare

Mar 2024 - Aug 2024 (5 months)

Supported digital brand enhancement through content creation, campaign assistance, market research, and process documentation, contributing to reporting and stakeholder coordination.

Content Creation Canva Market Research Social Media Management

Creative Technologist

MeshMinds

May 2021 - Jul 2022 (1 year 2 months)

Designed and maintained AR effects and social media filters using Spark AR and Lens Studio, debugging experiences to improve stability and performance.

Spark AR Debugging Performance Optimization Creative & Design

IT Support Specialist

Poket Pte. Ltd.

Mar 2021 - May 2021 (2 months)

Delivered first-line IT and application support, documented customer inquiries and resolutions, and collaborated with technical staff to maintain IT operations and compliance.

Troubleshooting Documentation Network Support & Compliance

Application Support Engineer

SMECEN Pte. Ltd.

Sep 2020 - Jan 2021 (4 months)

Provided L1 application support, coordinated software upgrades and deployments, tracked bugs to resolution, and produced documentation and release notes to support testing and releases.

L 1 Release Management Documentation Software Deployment

Education

Degrees, certifications, and relevant coursework

University of Wollongong (SIM)

Bachelor of Computer Science, Computer Science (Artificial Intelligence & Big Data)

2024 -

Part-time Bachelor of Computer Science (Artificial Intelligence & Big Data) program commenced in July 2024, focusing on AI and big data concepts and applications.