Balaji Mangalanathan
@balajimangalanathan
Experienced Application Support Specialist with strong leadership skills.
What I'm looking for
With over 18 years of experience in the IT industry, I have established myself as a highly accomplished Application Support Specialist. My career has evolved into a leadership role, where I manage teams to ensure efficient application support and deployment. I pride myself on my ability to troubleshoot complex technical issues and implement robust solutions that enhance system performance and reliability.
Throughout my career, I have successfully driven project outcomes by leveraging my strong project management skills. I am adept at aligning IT initiatives with business objectives, ensuring that my strategies support organizational growth and innovation. My excellent communication and interpersonal skills have enabled me to build strong relationships with stakeholders, ensuring satisfaction and alignment with project goals.
Experience
Work history, roles, and key accomplishments
Senior Application Support
Infogain Solutions Pte Ltd
Jul 2023 - Feb 2025 (1 year 7 months)
Prioritized adaptability, problem-solving, and effective communication to ensure smooth operations for Maybank's Finance and Accounting Department. Analyzed application and system logs to identify root causes, monitored incidents via ticketing systems, and escalated complex issues to L3/Development teams. Supported non-production and production environments, performed data corrections, and maintai
Manager - Deployment and Support
Transnational Group
May 2017 - Jul 2023 (6 years 2 months)
Managed IT systems and applications for the Group, focusing on adaptability, problem-solving, and effective communication. Analyzed application and system logs, identified performance bottlenecks, and monitored incidents via Service Desk. Led strategic planning, team coordination, and stakeholder management to deliver exceptional IT support services and drive project success.
Senior Software Support Engineer
Ready Software Private Ltd
Aug 2016 - Mar 2017 (7 months)
Provided comprehensive support for the Ready Pay and Ready Timesheet systems, including system implementation, enhancement, and integration with other systems. Coordinated User Acceptance Tests (UAT) and managed vendor interactions to ensure smooth project delivery. Focused on .Net 2010, SQL Server 2008 R2, and C# technologies.
System Analyst
Omer Sheriff Cuisine Private Ltd
Jul 2015 - Jul 2016 (1 year)
Served as a System Analyst, focusing on the development, enhancement, and support of the Warehouse Management System. Managed system implementation and integration, ensuring seamless operations. Utilized Windows Mobile Device CE 6.0, Asp.Net, C#.Net 3.5, and SQL Server 2008.
Senior Software Engineer
Micro Bit Information System Private Ltd
Dec 2013 - Jun 2015 (1 year 6 months)
Functioned as a Senior Software Engineer, responsible for the system implementation, enhancement, and support of the Online Delivery & Warehouse Management system. Managed integration with other systems to optimize operational efficiency. Worked with .Net 2010, SQL Server 2008 R2, and C#.
Senior Software Engineer
Inchone Private Ltd
Aug 2009 - Oct 2013 (4 years 2 months)
As a Senior Software Engineer, I was responsible for the development, enhancement, and support of the eLearning Management System. My role involved working with Asp.Net 3.5 (C#), SQL Server 2008, HTML, XML, and JavaScript. I ensured the system's functionality and user experience were optimized.
Software Engineer
Murshid Software Solutions Private Ltd
May 2007 - Jun 2009 (2 years 1 month)
Developed and tested web pages, contributing to the successful deployment of applications. Conducted technical research and performed design and code reviews to ensure high-quality software. Provided direct support and interaction with customers to address their needs and resolve issues.
Education
Degrees, certifications, and relevant coursework
Kamaraj University
M.Sc. Computer Science, Computer Science
Completed a Master of Science in Computer Science. This advanced degree provided in-depth knowledge and specialized skills in various aspects of computer science.
Madurai Kamaraj University
B.Sc. Math’s, Mathematics
Obtained a Bachelor of Science in Mathematics. This foundational degree provided a strong analytical and problem-solving background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Balaji?
You can contact Balaji and 90k+ other talented remote workers on Himalayas.
Message BalajiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
