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Balaji Mangalanathan

@balajimangalanathan

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Experienced Application Support Specialist with strong leadership skills.

Singapore

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What I'm looking for

I am looking for challenging opportunities to leverage my technical expertise and managerial skills in a dynamic organization that values growth and innovation.

With over 18 years of experience in the IT industry, I have established myself as a highly accomplished Application Support Specialist. My career has evolved into a leadership role, where I manage teams to ensure efficient application support and deployment. I pride myself on my ability to troubleshoot complex technical issues and implement robust solutions that enhance system performance and reliability.

Throughout my career, I have successfully driven project outcomes by leveraging my strong project management skills. I am adept at aligning IT initiatives with business objectives, ensuring that my strategies support organizational growth and innovation. My excellent communication and interpersonal skills have enabled me to build strong relationships with stakeholders, ensuring satisfaction and alignment with project goals.

Experience

Work history, roles, and key accomplishments

Senior Application Support

Infogain Solutions Pte Ltd

Jul 2023 - Feb 2025 (1 year 7 months)

Prioritized adaptability, problem-solving, and effective communication to ensure smooth operations for Maybank's Finance and Accounting Department. Analyzed application and system logs to identify root causes, monitored incidents via ticketing systems, and escalated complex issues to L3/Development teams. Supported non-production and production environments, performed data corrections, and maintai

Jira SQL PRORECS Zena Scheduler Python GitHub Oracle Unix Troubleshooting Root Cause Analysis Incident Management

Manager - Deployment and Support

Transnational Group

May 2017 - Jul 2023 (6 years 2 months)

Managed IT systems and applications for the Group, focusing on adaptability, problem-solving, and effective communication. Analyzed application and system logs, identified performance bottlenecks, and monitored incidents via Service Desk. Led strategic planning, team coordination, and stakeholder management to deliver exceptional IT support services and drive project success.

Service Desk SQL Deployment Troubleshooting Incident Management Project Management Stakeholder Management UAT SIT SQL Server C++Gunnebo Email & SMS Integration Android

Senior Software Support Engineer

Ready Software Private Ltd

Aug 2016 - Mar 2017 (7 months)

Provided comprehensive support for the Ready Pay and Ready Timesheet systems, including system implementation, enhancement, and integration with other systems. Coordinated User Acceptance Tests (UAT) and managed vendor interactions to ensure smooth project delivery. Focused on .Net 2010, SQL Server 2008 R2, and C# technologies.

.NET SQL Server C++System Implementation Support UAT Integration Payroll Systems

System Analyst

Omer Sheriff Cuisine Private Ltd

Jul 2015 - Jul 2016 (1 year)

Served as a System Analyst, focusing on the development, enhancement, and support of the Warehouse Management System. Managed system implementation and integration, ensuring seamless operations. Utilized Windows Mobile Device CE 6.0, Asp.Net, C#.Net 3.5, and SQL Server 2008.

ASP.NET C# .NET SQL Server Windows Mobile Device CE System Implementation Integration

Senior Software Engineer

Micro Bit Information System Private Ltd

Dec 2013 - Jun 2015 (1 year 6 months)

Functioned as a Senior Software Engineer, responsible for the system implementation, enhancement, and support of the Online Delivery & Warehouse Management system. Managed integration with other systems to optimize operational efficiency. Worked with .Net 2010, SQL Server 2008 R2, and C#.

System Implementation Software Engineering .NET SQL Server C++System Enhancements Integration

Senior Software Engineer

Inchone Private Ltd

Aug 2009 - Oct 2013 (4 years 2 months)

As a Senior Software Engineer, I was responsible for the development, enhancement, and support of the eLearning Management System. My role involved working with Asp.Net 3.5 (C#), SQL Server 2008, HTML, XML, and JavaScript. I ensured the system's functionality and user experience were optimized.

ASP.NET C++SQL Server HTML XML JavaScript Support

Software Engineer

Murshid Software Solutions Private Ltd

May 2007 - Jun 2009 (2 years 1 month)

Developed and tested web pages, contributing to the successful deployment of applications. Conducted technical research and performed design and code reviews to ensure high-quality software. Provided direct support and interaction with customers to address their needs and resolve issues.

Web Development ASP.NET HTML CSS AJAX WCF Python MS SQL Server Oracle Visual Studio IIS Software Testing Code Review Customer Support

Education

Degrees, certifications, and relevant coursework

Kamaraj University

M.Sc. Computer Science, Computer Science

Completed a Master of Science in Computer Science. This advanced degree provided in-depth knowledge and specialized skills in various aspects of computer science.