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foovel_n_us User

@foovel_n_ususer

I keep banking trade-flow and mainframe production systems stable through L2 support, incident resolution, and automation.

Singapore

Message

At UBS, I manage Level-2 trade-flow support for clearing and settlements, resolve production incidents, conduct root cause analysis, and maintain application stability through KPI reporting.

I've supported banking and public-sector environments across Mainframe, Unix/Linux, automation, and delivery leadership. My work includes COBOL development, 24x7 operations, DR testing, RPA delivery, CI/CD, and reducing defects by 15% through pre-QA bug resolution.

Experience

Work history, roles, and key accomplishments

Current

Tech Support Analyst (AO)

Current

UBS AG

Mar 2024 - Present (2 years 6 months)

Manage Level-2 trade-flow support ensuring timely clearing and settlements. Resolve production/system incidents and execute root cause analysis, maintaining application stability and preparing KPI reports.

Level 2 Support Trade Flow Clearing Settlements Incident Management Root Cause Analysis KPI Reporting

ENO (Engineer Operations)

Credit Suisse

Jun 2022 - Mar 2024 (1 year 9 months)

Investigated application issues and supported Mainframe systems. Led incident life-cycle management and RCA coordination, and executed infrastructure upgrades, DR tests, and audit-compliance activities.

Mainframe Incident Management Root Cause Analysis Infrastructure Upgrades Disaster Recovery Audit Compliance

Delivery Lead

Bank of America

Oct 2021 - May 2022 (7 months)

Oversaw cross-platform initiatives as Project Manager and Business Analyst. Partnered across Development, Support, and InfoSec teams to deploy critical solutions.

Project Management Business Analysis Cross Functional Collaboration Solution Deployment

Senior Application Analyst

CPF Board

Nov 2019 - Oct 2021 (1 year 11 months)

Led application development and RPA-based automation using UiPath and Blue Prism, with hands-on experience on Mainframe to Java migration. Delivered Agile/Waterfall projects within planned timelines and budgets, and built Power BI dashboards for project tracking and performance insights.

Robotic Process Automation UI Path Blue Prism Mainframe Java Agile Waterfall Power BI Project Management

Consultant Specialist

HSBC

Nov 2013 - Nov 2019 (6 years)

Managed a 5-member team and developed COBOL modules for DF14Q processing. Automated testing through TOSCA and implemented CI/CD pipelines with ZOOM, reducing defect rate by 15% through pre-QA bug resolution. Handled 24x7 production support and ServiceNow incident/change management.

COBOL Tricentis Tosca CI CD Zoom defect reduction 24x7 Support Services ServiceNow Incident Management Change Management

Senior Software Engineer

Royal Bank of Canada

Nov 2011 - Nov 2013 (2 years)

Modified COBOL and JCL code to meet business specifications. Supported SIT and UAT cycles and documented interface modules, and provided front-end Java support.

COBOL JCL SIT UAT Documentation Java