Rachel User
@racheluser14
Technical Support Specialist delivering APAC client solutions and workflow improvements.
SingaporeWhat I'm looking for
I’m a Technical Support Specialist with over 15 years of progressive roles at Bloomberg LP, delivering client and technical support across the APAC region. I serve clients in English, Malay, and Cantonese, resolving escalated issues while maintaining professionalism and improving client retention.
I’ve led cross-functional training and coordinated multi-region operations, partnering with teams like Analytics, Sales, Workspace, and Experience to improve how clients use Bloomberg products. I’m also recognized for sustainability leadership and DEI advocacy through community events, process improvements, and knowledge/resources that help stakeholders deliver high-quality service in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Served clients in English, Malay, and Cantonese to support product usage and handled escalated client calls while maintaining professionalism. Coordinated daily operational coverage and cross-department training across APAC, and led sustainability and DEI initiatives including the relaunch of a Singapore sustainability community.
Delivered technical and customer support to global Bloomberg clients and internal teams, with primary coverage in English, Malay, and Cantonese-speaking markets. Led telecommunication projects for Bloomberg terminal connections and supported documentation and training across APAC, alongside sustainability squad leadership and event organization.
Provided technical and customer support as a Back-up Team Leader in the Technical Support department, supporting coverage across software, hardware, networking, and biometric security. Facilitated team knowledge sharing and supported progression through roles including hardware specialist and team leadership for an idea generation competition.
Business Development Executive
Meng Euro Partner Sdn Bhd
Jan 2008 - Nov 2009 (1 year 10 months)
Provided marketing plans and consulting services to European clients and developed marketing strategies targeting Southeast Asia. Managed customer and prospect/lead and competitor databases, conducted market research, coordinated B2B meetings, and supported recruitment coordination and operational logistics.
Administrator
Excel Consulting and Solutions Sdn Bhd
Feb 2007 - Jan 2008 (11 months)
Ran company operations and supported the Hong Kong Managing Director with administrative functions. Managed supplier relations, documentation, and interview scheduling.
Sales Support Officer
Citigroup Sales and Outsourcing Services Sdn Bhd
Oct 2006 - Feb 2007 (4 months)
Supported partner channel operations and sales administration, reporting to the Business Development Manager of the Partner Channel. Managed sales admin and customer communication for partner channel operations.
Marketing Coordinator
Diners Club International (M) Sdn Bhd
Apr 2005 - Sep 2006 (1 year 5 months)
Handled administrative and clerical tasks and coordinated team efforts as part of the Benefits & Communications reporting line. Managed and maintained customer and prospect/lead and competitor databases and supported marketing promotions alongside the field and distribution sales team.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Bachelor of Arts (Honours), Business Administration
Completed a Bachelor of Arts (Honours) in Business Administration at the University of Hertfordshire, graduating in 2026.
Institute of Informatics
Higher Diploma, Business and Information Technology
Completed a Higher Diploma in Business and Information Technology at the Institute of Informatics in 2006.
Institute of Sarjana
Certificate in Business Administration, Business Administration
Completed a Certificate in Business Administration at the Institute of Sarjana in 2002.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Job categories
Skills
Interested in hiring Rachel?
You can contact Rachel and 90k+ other talented remote workers on Himalayas.
Message RachelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
