I've supported enterprise applications for Enterprise Singapore through NCS, working across government grants and public-sector systems.
I investigate production issues, perform root cause and impact analysis, manage incidents through ServiceNow and Redmine, and coordinate fixes within SLA commitments. I also monitor batch jobs and troubleshoot XML and SOAP UI integrations between the Business Grants Portal and Enterprise Grant Portal.
I've contributed to the SPRING Singapore merger into Enterprise Singapore and worked on Enterprise Development Grant and Workers Compensation outcomes, covering requirements, coding, testing, deployment, and maintenance.
Previously at Tata Consultancy Services for AIG Global Services, I developed .NET application enhancements and insurance forms, including quote and binder letters, invoices, and excess loss calculation reports. I work closely with business users, developers, QA teams, and stakeholders through SDLC, SIT, UAT, releases, and production support.
