I am an IT professional with over 7 years of experience in software development, system analysis, application support, testing, production support, and stakeholder coordination. I have worked across the end-to-end Software Development Life Cycle, supporting enterprise applications in both the Government/Public Sector and Insurance domains.
In my previous roles, I have been involved in requirements gathering and analysis, functional specifications, system and impact analysis, application enhancements, SIT and UAT, deployment and release activities, incident management, troubleshooting, root cause analysis, and application maintenance. I have worked closely with business users, developers, QA teams, and other stakeholders to understand requirements, resolve issues, coordinate testing, and support successful implementation of system changes. I also have experience with ServiceNow, Redmine, SQL, XML, SOAP UI, .NET applications, and technical and functional documentation.
I enjoy analyzing problems, understanding how systems work, coordinating with different teams, and finding practical solutions to business and application issues. I am particularly interested in roles that allow me to use my technical background without being focused primarily on hands-on coding.
I am currently exploring opportunities in System Analysis, Business Analysis, Application Support, Incident & Problem Management, IT Operations, Service Delivery, Project/Operations Coordination, and other technology support or management-oriented roles. I am also open to learning new technologies and adapting to new environments where I can contribute my existing experience while continuing to develop professionally.
