Open to opportunities

Jeff Low

@jefflow

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Personable IT Professional with more than 5 years of experience

Singapore

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and project management skills to drive business growth and improve IT operations.

As a seasoned IT professional with over 5 years of experience, I have honed my skills in various IT fields, including system application analysis, IT operations, and project management. With a strong background in supporting clients and vendors, I excel in troubleshooting and resolving technical issues. My proficiency in multiple languages, including English, Chinese Mandarin, Fujian, and Teochew, enables me to effectively communicate with diverse stakeholders.

In my previous roles, I have demonstrated my ability to work independently and collaboratively, managing teams and projects while ensuring timely resolution of internal and client-facing issues. I am well-versed in IT asset management, ticketing systems, and procurement, with a strong focus on risk management and regulatory compliance.

With a passion for staying up-to-date with the latest technologies, I continuously explore and deploy new software and hardware solutions to increase functionality and efficiency. My achievements include consolidating and managing IT assets, implementing infrastructure upgrade projects, and standardizing IT support processes.

Experience

Work history, roles, and key accomplishments

Current

System Application Analyst

Current

Visa Worldwide Pte Ltd

Nov 2023 - Present (1 year 7 months)

Currently advocating and supporting clients, including financial institutions and vendors. Responsible for incident escalation, outage resolution, and communication management. Works independently across multiple platforms and supports scheduled changes.

Incident Management Client Management Communication Outages Platform Support Change Management Technical Troubleshooting Problem Analysis

IT Engineer

ByteDance/TikTok Pte Ltd

Mar 2022 - Nov 2023 (1 year 8 months)

Supported over 4000 users across 22 offices, managing IT operations, device setup, and AV systems. Led a team and managed various IT projects while ensuring compliance with SOPs.

User Support Device Management IT Systems Project Management IT Management Ticketing Systems Vendor Management Team Leadership Risk Management

L2 Application/Production Support Engineer

DBS Bank Ltd

Dec 2021 - Apr 2022 (4 months)

Provided 24/7 operational support for application systems, ensuring high availability and performing incident investigations. Coordinated software deployments and supported payment platforms.

Support Software Investigation Software Deployment Payment Systems MySQL Root Cause Analysis SLA Management Operations

IT Executive

Shiseido Asia Pacific Pte Ltd

Jan 2020 - Jan 2022 (2 years)

Supported over 400 users globally, managing device setups, troubleshooting meeting systems, and maintaining IT assets. Conducted training and collaborated on new technology needs.