Diyaanah Rahman

I bring 9 years of combined experience in customer service, IT, and administrative roles, and I’m highly dedicated and proactive in managing multiple tasks while meeting tight deadlines. I pride myself on professional communication and building strong working relationships across diverse teams and stakeholders.

In my current Processing Officer/Ambassador role on a temporary contract, I process Skillsfuture Jobseeker Support applications and related activities. I support outreach customers, conduct verification checks with external stakeholders, and handle appeal cases via email correspondence and phone calls.

I also enjoy strengthening teams—assisting with training internal staff on the scheme and supporting process workflow presentations for audit walkthroughs. Across prior roles, I’ve maintained accurate operational documentation, managed admin coordination, and collaborated with internal and external partners to keep work moving smoothly.

My toolkit spans Microsoft Office and Canva for promotional and communication work, plus PowerPoint for clear presentations. I’ve also worked hands-on in IT operations and 1st-level IT support, using tools like CRM systems, and I bring analytical and digital marketing awareness through certifications such as Google Analytics (GA4) with GTM and TikTok marketing.