Sreelekshmi Sreekumar

I’m a Front Office Executive who thrives in fast-paced hospitality environments, where every interaction shapes the overall guest experience. I bring hands-on experience in hotel operations, guest relations, and travel coordination—focused on making check-ins seamless and stays stress-free.

In my Front Desk Agent role at SpiceVillage CGHEarth, I handled check-in/check-out procedures, verified identification, processed payments, and assigned rooms. I resolved guest concerns promptly, maintained accurate front office records, supported daily operations, and assisted with special guest requests to enhance satisfaction.

I’ve also strengthened my guest-focused service through travel and meet-and-greet work. As a Pranaam Meet and Greet Assistant (GRA) at Thiruvananthapuram International Airport, I helped passengers with airport services, promoted travel products, and maintained service records while following company policies. As a Tour Operations Executive (Trainee) at SavannaHolidays, I coordinated itineraries and liaised with hotels, airlines, and transport services to ensure smooth delivery.

My professional ethos is simple: communicate clearly, solve problems quickly, and consistently deliver a warm, welcoming experience. I’m proficient with property management systems and reservation handling (Opera, Hotlier, Travsive) and skilled in communication, conflict resolution, and multitasking—so front office operations stay efficient, accurate, and guest-ready.