dalal alkaiyal
@dalalalkaiyal
Guest-relations focused front office professional skilled in reservations, cashiering, and hospitality.
QatarWhat I'm looking for
I am a front office and guest relations professional currently working at Treffen House Hotel with experience as a Reservations Agent, Front Office Cashier, and Guest Relation Officer. I bring proven strengths in reservations management, payment processing, upselling, cross-department coordination, and maintaining accurate records, and I have completed hospitality training including “The Art of Front Office Hospitality” by Qatar Tourism Service Excellence Academy.
I excel at resolving guest issues promptly, supporting sales efforts, and contributing to high guest satisfaction through personalized service, VIP handling, and effective use of PMS/POS systems; I was recognized in 2024 for performance and leadership in guest engagement at Treffen House Hotel.
Experience
Work history, roles, and key accomplishments
Reservations Agent
Treffen House Hotel
May 2024 - Present (1 year 5 months)
Manage hotel bookings, process payments and maintain accurate reservation records while resolving guest issues to ensure high satisfaction; contributed to revenue growth through upselling and coordination with sales.
Front Office Cashier
Treffen House Hotel
Collected and processed guest payments, balanced daily cash drawers and operated POS and property management systems while performing administrative duties to maintain front office accuracy and organization.
Guest Relation Officer
Treffen House Hotel
Welcomed and assisted guests from check-in to check-out, coordinated cross-departmental services for VIPs and long-stays, managed feedback and concierge requests to maintain high guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Syrian Community School (Qatar)
High School Diploma, General Secondary Education
Completed High School Diploma with certification from the Syrian Community School in Qatar.
MUMersin University
Food Technology
2020 - 2021
Attended Mersin University during 2020–2021 for coursework related to Gida teknolojisi (food technology).
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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