Open to opportunities

Avindu Viraj

@avinduviraj

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Service-oriented receptionist and hospitality professional with leadership and operations expertise.

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What I'm looking for

I seek a guest-focused role where I can lead front-desk operations, train teams, and improve service processes in a high-quality hospitality or wellness environment.

I am a service-oriented receptionist and hospitality professional with extensive front-desk and guest-relations experience in five-star environments.

At Prime Shine in Doha I manage daily reception operations, lead and develop the reception team, coordinate appointments, handle inventory and reporting, and resolve client issues to ensure professional service encounters.

Previously I served as Recreation Receptionist at St. Regis Doha overseeing gym, pool, spa and wellness operations, administering memberships and financial transactions, and organizing events and fitness initiatives.

My background includes fitness supervision and coaching roles in Colombo where I developed customized programs, maintained safety protocols (CPR/AED), and gained diplomas in Hotel Management, Airline Handling, IT and NVQ Level 4 in Physical Fitness.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Prime Shine

Jan 2023 - Present (2 years 9 months)

Manage daily reception operations including client welcome, appointment coordination, inventory and routine reporting, and led reception team to improve service quality and workflow efficiency.

Front Desk Operations Customer Service Scheduling Team Supervision Inventory Control Reporting Microsoft Office Conflict Resolution

Recreation Receptionist

St. Regis Doha

Jan 2021 - Jan 2023 (2 years)

Acted as main guest contact for recreation services, managed gym/pool/spa operations, memberships, financial transactions and stock control while resolving guest issues to uphold five-star standards.

Guest Service Membership Management Facility Management Stock Control Cash Handling Scheduling Reporting Event Coordination

Supervisor & Receptionist

Stevanro Fitness

Jan 2018 - Dec 2018 (11 months)

Streamlined front desk operations, led and trained staff, managed scheduling, inventory and client reception to improve service levels and operational efficiency.

Front Desk Operations Team Leadership Scheduling Inventory Management Client Reception Microsoft Office Customer Service Reporting

Fitness Coach

Fitness Kingdom

Jan 2016 - Dec 2018 (2 years 11 months)

Developed customised fitness programs, led HIIT and strength sessions, provided motivational coaching and enforced hygiene and safety protocols to improve client outcomes.

Program Design Motivating