At Qatar Airways Group, I delivered reception, check-in verification, and passenger support across premium lounges. I handled payments and closing reports, and supported guests through flight disruptions with re-accommodations, hotel vouchers, and special requests.
At 02 Café, I welcomed guests, processed orders and payments using Sapaad POS, and addressed feedback through service recovery. Earlier roles at Accor Group, The Social House, and other hospitality settings included front desk operations, reservations, guest billing, and safety procedures.
