Sony Peter
@sonypeter
Experienced Airport Operations Specialist with a focus on customer service.
QatarWhat I'm looking for
I am a highly talented and dedicated BBA Airline and Airport Management Graduate with over 6 years of experience in the airport industry. My proficiency in CRM applications and Siebel tools has allowed me to streamline customer service processes and enhance business operations effectively. I pride myself on my ability to maintain exceptional productivity and accuracy, even in high-pressure situations.
Throughout my career, I have excelled in roles such as Receptionist at Hamad International Airport and Customer Relation Officer at Indigo Airlines. I have developed strong analytical skills and decision-making capabilities, which have enabled me to foster effective working relationships in multi-ethnic teams. My commitment to delivering outstanding customer service has consistently resulted in positive feedback from passengers and colleagues alike.
Experience
Work history, roles, and key accomplishments
Receptionist
Hamad International Airport
Jan 2020 - Present (5 years 7 months)
Welcomed passengers and visitors with a friendly and professional demeanor, managing the lost and found desk and assisting passengers in locating lost items. Operated and maintained airport information systems and technology, handling a high volume of incoming calls, emails, and live chats while ensuring efficient and accurate responses.
Customer Relation Officer
Indigo Airlines
Dec 2018 - Present (6 years 8 months)
Utilized CRM and Siebel applications to manage customer information, track interactions, and ensure excellent customer support services. Maintained accurate and up-to-date customer records, ensuring data integrity for smooth service operations.
Education
Degrees, certifications, and relevant coursework
BUBharathiar University
BBA in Airline & Airport Management, Airline & Airport Management
Graduated with a Bachelor of Business Administration in Airline & Airport Management. Developed proficiency in CRM applications and Siebel application tools, enhancing skills in streamlining customer service processes and managing data efficiently. Gained expertise in maintaining exceptional productivity, accuracy, and efficiency within the airport industry.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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