Sree Hari

I’m an IT Support Executive and Technical Support Specialist with a B.Sc. in Electronics and Communication Systems and 2+ years of combined, customer-facing experience. I diagnose issues, operate CRM platforms, and communicate complex solutions clearly to non-technical users—always focused on fast, accurate resolution.

At Matrimony.com (Bharat Matrimony), I provided technical and functional support across chat, call, and email, resolving queries within SLA. I operated multiple CRM platforms to log, track, and resolve customer issues, handled technical escalations and account/service complaints, and helped reduce average resolution time by escalating recurring technical patterns. I also maintained strong CSAT through empathetic communication and prompt follow-up.

Before that, as a Tele Marketing Executive at Club Mahindra Holidays, I ran high-volume outbound campaigns that consistently met monthly call and conversion targets. I managed and updated customer records in CRM systems, handled inbound queries and objections professionally, and coordinated with sales and operations to support smooth client onboarding and post-sale issue resolution. I kept detailed call logs and delivered daily performance reporting using conversion and call-volume metrics.

I bring a hands-on electronics mindset to support work, strengthened by coursework and an IoT-enabled real-time monitoring project using Arduino and sensors. With certifications in Java Developer Associate and Arduino/Embedded Systems, I’m eager to leverage troubleshooting, ticketing, remote support, and CRM discipline in an IT helpdesk role (L1/L2), where problem-solving, reporting, and customer impact matter.