Subhas Singha
@subhassingha
Technical support professional with 3+ years resolving hardware and software issues and leading implementations.
IndiaWhat I'm looking for
I am a technical support professional with over three years of hands-on experience diagnosing and resolving hardware and software issues for end users. I consistently delivered a high level of customer satisfaction, achieving an average 90% rating while handling tickets across phone, email, and chat.
At HCL Tech I worked as a Senior Analyst, managing incident tracking, escalation, and collaboration with cross-functional IT teams to resolve complex technical problems within SLAs. I also participated in the installation and configuration of a new network system as part of a four-person team.
Earlier roles at Concentrix and Tech Mahindra strengthened my first-line support, remote troubleshooting, and customer-facing communication skills. I have experience with ticketing systems, VPN and MFA configuration, and service desk operations.
I hold a Diploma in Information Technology and am seeking to leverage my technical support background into management opportunities in information technology, bringing a solutions-focused mindset, strong teamwork, and dependable service delivery.
Experience
Work history, roles, and key accomplishments
Senior Analyst
HCL Tech
Jan 2023 - Dec 2025 (2 years 11 months)
Diagnosed and resolved end-user hardware and software issues across phone, email, and chat channels; logged and prioritized incidents to meet SLAs and collaborated with IT teams to escalate and resolve complex problems, contributing to a 90% average customer satisfaction rating.
Provided first-line hardware and software support to end-users, diagnosed issues, guided users through step-by-step resolutions, and logged/prioritized requests in a ticketing system to meet SLAs.
Handled customer interactions via phone, email, and chat to resolve queries and provide product guidance while developing product knowledge to deliver accurate support during a remote (WFH) assignment.
Operator
Sineng Electric India Pvt Ltd
Oct 2021 - May 2022 (7 months)
Operated assigned processes and supported operational tasks at the Bangalore site, contributing to team efforts across production and service activities.
Education
Degrees, certifications, and relevant coursework
Bengal Institute of Technology
Diploma in Information Technology, Information Technology
2017 - 2020
Grade: 6.9
Completed a Diploma in Information Technology with a GPA of 6.9, covering practical and theoretical IT subjects.
Kalipur High School
Secondary Education, Secondary Education
2006 - 2012
Completed secondary education at Kalipur High School.
Availability
Location
IndiaAuthorized to work in
Job categories
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