Nilanjan Chakraborty

As a Level 2 Customer Support Specialist, I managed escalated customer complaints, provided expert guidance to colleagues, and maintained records of escalated cases. I improved customer satisfaction ratings through prompt support and developed customized action plans for unique client needs.

As a Senior Customer Support Executive, I managed multiple processes including chat, email, and calls for international clients. I handled escalations and provided technical support for a virtual gym application.

In this role, I effectively managed customer inquiries and complaints, improving satisfaction through efficient resolution processes. I maintained a calm demeanor in high-stress situations.

I streamlined troubleshooting processes and improved system stability by conducting root cause analyses. I maintained documentation of support procedures and enhanced team efficiency.

In my role as a Senior Customer Support Executive, I handled client communications across various medical support teams via email, calls, and chat. I utilized tools like LandBot and Zendesk to ensure efficient service delivery.

Provided remote assistance for software and hardware issues, serving as an escalation point for technical inquiries. I ensured clear communication with clients throughout the troubleshooting process.

Grade: 69.20%

Completed a Diploma in Electrical Engineering with a focus on electrical operation and maintenance work, gaining hands-on experience with substation equipment.

Completed C.B.S.E in Communication, enhancing foundational skills in communication and interpersonal interactions.

Grade: 61.57%

Graduated with a Bachelor of Arts, focusing on developing communication skills and critical thinking.