Sphiwe User

SU

Looking for a job

Sphiwe User

@sphiweuser

I deliver high-volume customer support, financial transactions, sales, and business development outreach.

What I'm looking for

I'm looking for a customer service, customer support, operations, or business development role where I can resolve customer needs, support growth initiatives, and contribute in a high-volume, collaborative environment.

I've supported 120–180 customers daily at Shoprite Group, resolving enquiries, processing financial transactions, and generating around 500 Xtra Savings sign-ups and 280 SIM activations each month.

At Moripe Holdings, I support business development through B2B prospecting, stakeholder outreach, proposal coordination, and partnership opportunities across skills and enterprise development.

Experience

Work history, roles, and key accomplishments

MH

Current

Internship - Operations Manager

Current

Moripe Holdings

Supported business development and customer operations through B2B prospecting, stakeholder engagement, and partnership development. Secured strategic opportunities and prepared proposals for prospective partners and funders.

B2B Prospecting Stakeholder Engagement Partnership Development Cold Calling Proposal Writing Market Research Cross Functional Collaboration Reporting

SG

Money Market Clerk

Shoprite Group

Mar 2024 - May 2026 (2 years 2 months)

Assisted 120–180 customers daily with financial services, account payments, money transfers, and SIM registrations. Managed cash transactions and contributed to regional #1 rankings in sales programmes.

Customer Service Financial Transactions Cash Handling Reconciliations Sim Card Registration RICA CompuTicket Data Capturing Compliance Sales Upselling Microsoft Office

Education

Degrees, certifications, and relevant coursework

RC

Rosebank International University College

Diploma in Commerce, Business Management

2020 - 2022

Grade: Distinctions in multiple subjects

Diploma in Commerce in Business Management with distinctions in Accounting, Business Management, Financial Management, Risk Management, Human Resource Management, and Work Integrated Learning.

SC

Sheikh Anta Diop College

National Senior Certificate, General

2014 - 2019

Completed National Senior Certificate (Matric).

Tech stack

Software and tools used professionally

Microsoft Teams

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

South Africa

Authorized to work in

Salary expectations

30k+ ZAR

Job categories

Customer Service Customer Support Specialist Business Development Representative Operations Manager

Skills

Customer Service Customer Support Query Resolution Complaint Handling De escalation Customer Relationship Management Customer Retention Sales Upselling Financial Transaction Processing Cash Handling Cash Reconciliation Administrative Support Data Capturing Records Management Phone Communication Email Communication Problem Solving Conflict Resolution Compliance Risk Management Teamwork Microsoft Office Microsoft Word Excel PowerPoint Outlook Microsoft Teams Time Management Attention To Detail Multitasking Adaptability B2B Prospecting Stakeholder Engagement Partnership Development Cold Calling business proposal development Market Research Customer Relationship Management (CRM) Systems Call Handling Support Platforms Email Management Point of Sale Systems Cash Register Operation Sales Reporting Retail Operations Inventory Management Systems Digital Communication Platforms RICA CompuTicket

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