HOFFMAN MEDIA
@hoffmanmedia
I resolve customer issues across call centre, retail, and administrative environments.
South AfricaWhat I'm looking for
I've supported customers across Concentrix, Truworths, Afrizan People Intelligence, and Kodak Digital Solution, resolving inquiries, maintaining accurate records, and delivering professional service.
At Concentrix, I assisted customers with account support and issue resolution while meeting KPIs on a US campaign.
At Afrizan People Intelligence, I handled DStv support inquiries, billing, troubleshooting, data capturing, and first-contact resolution through phone and Fresh Chat.
My retail and administrative background includes sales and returns records, stock discrepancy resolution, till reconciliation, refunds, petty cash, promotional campaigns, and customer engagement.
Experience
Work history, roles, and key accomplishments
Assisted customers with inquiries, account support, and issue resolution while meeting KPIs. Maintained accurate customer records and updated system information.
Customer Service Consultant
Afrizan People Intelligence
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted customers via phone and Fresh Chat software, managing DStv support inquiries, billing, and troubleshooting. Maintained customer records and data capturing while achieving satisfaction and first-contact resolution targets.
Sales & Transport Assistant
Promoter Role
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted with promotional campaigns and customer engagement activities.
Administration & Customer Service
Truworths
Jan 2018 - Dec 2022 (4 years 11 months)
Maintained sales, returns, and inventory records, and managed stock processes and resolved discrepancies. Reconciled tills, managed customer refunds, and assisted with customer complaints.
Administrative Assistant / Customer Service
Kodak Digital Solution
Jan 2016 - Dec 2017 (1 year 11 months)
Handled customer inquiries and transaction records, and managed petty cash and reconciled cash registers.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College
N6, Business Management
2019 - 2019
Completed Business Management N6 at South West Gauteng College in 2019.
South West Gauteng College
N4 & N5, Business Management
2015 - 2017
Completed Business Management N4 and N5 at South West Gauteng College from 2015 to 2017.
Leondale High School
Grade 12 (Matric), General
2015 - 2015
Completed Grade 12 (Matric) at Leondale High School in 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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