Open to opportunities

stacey tserayi

@staceytserayi

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Customer Service Representative with 6+ years resolving inquiries, transactions, and complaints confidently.

Zimbabwe

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What I'm looking for

I’m looking for a Customer Service Representative role where I can resolve customer inquiries across multiple channels, handle transactions accurately, maintain reliable records, and support smooth team coordination through clear communication and organization.

I’m a customer-focused professional with over 6 years of experience in customer service, administration, and team coordination. I’ve built my reputation on resolving customer inquiries and complaints promptly, communicating clearly across phone, email, and in-person, and maintaining accurate records.

In my roles at Globvil Africa, iSurf.com Investments, and MoneyGram, I handled customer queries related to money transfers, supported high-quality service standards, and performed cash handling and transaction reconciliation with care. I also coordinated schedules and meetings as a Brand Activation Coordinator at Arch 360 Branding, and I’ve trained and supported interns while reporting on progress and risks.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Globvil Africa

Jan 2020 - Dec 2020 (11 months)

Responded promptly to customer inquiries across phone, email, and in-person channels, resolving issues and answering questions professionally. Maintained accurate records of customer interactions, transactions, comments, and complaints.

Customer Service Customer Support Records Management Complaint Handling Data Entry Cash Handling

Brand Activation Coordinator

Arch 360 Branding

Jun 2016 - Feb 2017 (8 months)

Coordinated brand activation teams and prepared staff work schedules to support customer-facing promotions. Identified and reported brand risk, trained interns, and supported team meetings including minute-taking.

Team Coordination Scheduling Brand Activation Risk Reporting Meeting facilitation Minute Taking Communication

Administration Manager

ISurf.com Investments

Feb 2015 - Jun 2016 (1 year 4 months)

Handled customer queries related to money transfers, ensuring prompt and accurate resolution. Supervised tellers, prepared and verified cashier floats, reconciled daily transactions, and sold products while maintaining high service standards.

Customer Support Team Supervision Cash Handling Product Sales Service quality

Teller

MoneyGram

Sep 2014 - Feb 2015 (5 months)

Assisted clients with money transfers and withdrawals, ensuring accurate processing and excellent service. Completed daily transaction reconciliations and compiled weekly and monthly finance summary reports for the Branch Manager.

Cash Handling Client Services Reporting Financial Accuracy Withdrawals Processing Customer Support

Education

Degrees, certifications, and relevant coursework

Southern African Association of Accountants

Accounting, Accounting

2013 -

Grade: Business Administration: Credit; Business Communication: Pass; Basic Accounting: Pass

Completed accounting-related studies at the Southern African Association of Accountants, earning a Credit in Business Administration and Passes in Business Communication and Basic Accounting (2013).