Tiisetso Chikwakwa
@tiisetsochikwakwa
Business Management professional focused on customer service and growth.
What I'm looking for
I am a Business Management graduate with hands-on retail and customer-service experience gained at Shoprite, where I served as a General Assistant and supported money market account services. I bring practical skills in customer onboarding, account support, and point-of-sale operations.
My training includes Business Management and Digital Marketing certifications, and I have completed a Wells Fargo Bank Teller job simulation, which strengthened my cash-handling and compliance awareness. I have experience in sales promotion, account maintenance, and creating educational resources for customers.
I am proficient in Microsoft Office (Excel, Word, OneNote, PowerPoint), data entry and management, digital marketing, and financial accounting basics. Colleagues describe me as adaptable, organized, and focused on delivering excellent customer experiences.
I am seeking a role where I can apply my analytical, communication, and problem-solving skills to contribute to business growth, support customers effectively, and continue developing professionally in finance, retail, or operations roles.
Experience
Work history, roles, and key accomplishments
Money Market Account Assistant
Shoprite
Apr 2024 - Oct 2025 (1 year 6 months)
Promoted and supported onboarding and maintenance of Money Market accounts, ensured regulatory compliance, and provided customer education and inquiry resolution to increase account uptake and satisfaction.
General Assistant
Shoprite
Feb 2024 - Oct 2025 (1 year 8 months)
Provided customer service, maintained store presentation, and organized products to improve accessibility and shopping experience; supported additional duties to ensure smooth store operations.
Trainee Cashier
Shoprite
Mar 2025 - Mar 2025 (0 months)
Operated POS to process cash and card transactions accurately, assisted with returns and promotions, and maintained organized checkout areas while completing training on store procedures.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College
Certificate, Business Management
2020 - 2023
Grade: 2.4
Activities and societies: Finished Business Management course in 2023
Completed Business Management studies at South West Gauteng College in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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