Open to opportunities

Nkule Mashaba

@nkulemashaba

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Customer support specialist and sales advisor driving customer satisfaction and consistent sales growth.

South Africa

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What I'm looking for

I'm seeking a role in a vibrant, growing organization where I can apply my customer support and sales expertise, solve problems, and grow professionally with clear development opportunities.

I am a customer support specialist and sales advisor with over five years' experience delivering excellent service and consistently exceeding targets. I consistently exceeded monthly sales quotas by 20%, developed a sales strategy that increased revenue by 15%, reduced average call handling time by 20%, and implemented a chatbot to lower customer wait times.

I'm eager to join a vibrant, growth-focused organization where I can apply strong communication, problem-solving, technical support, and administrative skills to improve customer satisfaction and business results. I am available immediately and seeking roles that provide clear opportunities for career growth and development.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Shoprite Checkers Group

Sep 2019 - Apr 2024 (4 years 7 months)

Handled customer inquiries via phone, email and chat, reducing average call handling time by 20% through improved communication and problem-solving processes.

Customer Service Phone Support Email Support Escalation Management CRM Troubleshooting Data Entry

Sales Advisor

Shoprite Checkers Group

Sep 2019 - Apr 2024 (4 years 7 months)

Prospected and maintained client relationships, consistently exceeding monthly sales quotas by 20% and implementing a sales strategy that increased revenue by 15% within the first quarter.

Sales Customer Service Product Demonstrations Relationship Management Sales Strategy CRM Data Analysis Upselling

Cashier

Mochachos

Jul 2018 - Aug 2018 (1 month)

Processed transactions and maintained balanced cash drawer while improving checkout efficiency to reduce customer wait times and consistently meet daily sales goals.

POS Operation Customer Service Checkout Optimization

Customer Support Specialist

Talksmart Call Centre

Mar 2015 - Jul 2018 (3 years 4 months)

Provided technical and general customer support across phone, email and social media, implemented a chatbot for FAQs that reduced customer wait times and received positive feedback for service quality.