Spencer Reed

Lead planning for the relaunch of regulated digital-asset offerings, aligning product roadmaps, milestones, operating timelines, customer communications, partner incentives, and executive decisions. Translate market, client, and leadership input into prioritized workstreams, dependencies, risks, decision points, and go-to-market recommendations to support disciplined execution.

Support mission-readiness programs involving identity and access management, security controls, audits, evidence documentation, issue tracking, and cross-team compliance in a federal environment. Coordinate technical and operational stakeholders to maintain control effectiveness, documentation integrity, corrective-action follow-through, and inspection readiness.

Directed enterprise fintech partnership initiatives and API integrations across three core banking products, coordinating requirements, deliverables, dependencies, and issue resolution across Product, Technology, Operations, Compliance, and external partners. Established operating governance through automated onboarding workflows, relationship-health dashboards, ownership models, and escalation pa

Managed a portfolio of 30+ fintech partner programs and concurrent integrations, coordinating scope, schedules, handoffs, dependencies, compliance requirements, operational readiness, and technology delivery. Designed standardized onboarding playbooks, milestone plans, and stakeholder ownership practices that reduced partner time-to-value by 25% and improved consistency across implementations.

Led onboarding and adoption workstreams for 30+ SMB clients, coordinating customer requirements, internal handoffs, issue escalation, training, and progress communication. Established feedback loops with Product and Operations and strengthened lifecycle engagement practices, contributing to a 20% reduction in churn.

Managed a complex banking and wealth portfolio that grew from approximately $3M to more than $25M while maintaining 95%+ client satisfaction and disciplined adherence to risk and regulatory requirements. Coordinated multi-party banking, credit, investment, and wealth solutions across clients, specialists, operations, underwriting, and compliance; resolved dependencies and escalations while maintai

Ongoing part-time role as Cyber Operations Specialist supporting mission-readiness programs involving identity and access management, security controls, audits, and compliance.