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Emily AshleyEA
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Emily Ashley

@emilyashley

Customer Success and Partnerships leader scaling enterprise SaaS revenue motions.

United States
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What I'm looking for

I’m looking to lead customer success and partnerships where I can build measurable revenue motions—renewals, onboarding-to-expansion, and partner ecosystems—using clear playbooks, data-driven health scoring, and cross-functional GTM alignment.

I’m a Customer Success and Strategic Partnerships leader with 9+ years scaling enterprise SaaS, data licensing, and API platform portfolios. At Twitter’s Developer Platform, I maintained a 95% annual renewal rate on a $7M ARR book while serving clients including OpenAI, World Bank, and NYU—translating complex requirements into clear success plans.

I build the systems and playbooks that convert complex, multi-stakeholder environments into scalable, measurable revenue. From 0→1, I launched an AI-powered Risk and Crisis Monitoring suite that reached enterprise scale within the first year at Magi AI, and I later scaled an enterprise partner pipeline by 440% in 90 days at FERMAT through a repeatable enablement engine.

Experience

Work history, roles, and key accomplishments

FE

Enterprise Partnerships Manager

Fermat

Sep 2025 - Apr 2026 (7 months)

Scaled an enterprise-qualified partner pipeline by 440% in 90 days, increasing monthly qualified introductions from 5 to 27 by building a repeatable partner enablement engine. Built and launched partner onboarding playbooks and CRM workflows in Salesforce/HubSpot to improve time-to-first-referral and achieve 100% attribution accuracy.

AI

Partnerships & CS Manager

Artis International

Mar 2023 - Sep 2025 (2 years 6 months)

Sole architect and launch owner of an AI-powered risk and crisis monitoring suite, compressing onboarding timelines by 35% and enabling C-suite adoption across 15+ Fortune 500 accounts within 60 days. Led enterprise rollouts of dashboards and frameworks, driving a 3x increase in utilization and supporting 80%+ buy-in while scaling partnerships that increased partner-sourced pipeline by 30%+.

Twitter, Inc. logoTI

Enterprise Account Manager

Jul 2019 - Jan 2023 (3 years 6 months)

Managed 30+ enterprise Developer Platform accounts, maintaining a 95% annual renewal rate on a $7M ARR book of business. Owned end-to-end renewal strategy with executive business reviews and proactive at-risk interventions, and translated complex API/data licensing requirements into clear success plans that improved retention and time-to-value.

EI

Sales Operations Specialist

Envysion, Inc.

May 2017 - Jul 2019 (2 years 2 months)

Engineered Salesforce workflows, reporting structures, and CRM automation to improve pipeline accuracy and give the Customer Success team real-time account visibility. Streamlined the post-sale handoff between Sales, Customer Success, and Operations, reducing time-to-onboarding for new enterprise accounts.

Education

Degrees, certifications, and relevant coursework

Naropa University logoNU

Naropa University

Bachelor of Fine Arts, English

Completed a BFA in English at Naropa University in August 2012.

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