Emily Ashley
@emilyashley
Customer Success and Partnerships leader scaling enterprise SaaS revenue motions.
What I'm looking for
I’m a Customer Success and Strategic Partnerships leader with 9+ years scaling enterprise SaaS, data licensing, and API platform portfolios. At Twitter’s Developer Platform, I maintained a 95% annual renewal rate on a $7M ARR book while serving clients including OpenAI, World Bank, and NYU—translating complex requirements into clear success plans.
I build the systems and playbooks that convert complex, multi-stakeholder environments into scalable, measurable revenue. From 0→1, I launched an AI-powered Risk and Crisis Monitoring suite that reached enterprise scale within the first year at Magi AI, and I later scaled an enterprise partner pipeline by 440% in 90 days at FERMAT through a repeatable enablement engine.
Experience
Work history, roles, and key accomplishments
Enterprise Partnerships Manager
Fermat
Sep 2025 - Apr 2026 (7 months)
Scaled an enterprise-qualified partner pipeline by 440% in 90 days, increasing monthly qualified introductions from 5 to 27 by building a repeatable partner enablement engine. Built and launched partner onboarding playbooks and CRM workflows in Salesforce/HubSpot to improve time-to-first-referral and achieve 100% attribution accuracy.
Partnerships & CS Manager
Artis International
Mar 2023 - Sep 2025 (2 years 6 months)
Sole architect and launch owner of an AI-powered risk and crisis monitoring suite, compressing onboarding timelines by 35% and enabling C-suite adoption across 15+ Fortune 500 accounts within 60 days. Led enterprise rollouts of dashboards and frameworks, driving a 3x increase in utilization and supporting 80%+ buy-in while scaling partnerships that increased partner-sourced pipeline by 30%+.
Managed 30+ enterprise Developer Platform accounts, maintaining a 95% annual renewal rate on a $7M ARR book of business. Owned end-to-end renewal strategy with executive business reviews and proactive at-risk interventions, and translated complex API/data licensing requirements into clear success plans that improved retention and time-to-value.
Sales Operations Specialist
Envysion, Inc.
May 2017 - Jul 2019 (2 years 2 months)
Engineered Salesforce workflows, reporting structures, and CRM automation to improve pipeline accuracy and give the Customer Success team real-time account visibility. Streamlined the post-sale handoff between Sales, Customer Success, and Operations, reducing time-to-onboarding for new enterprise accounts.
Program Director
Brain Balance Achievement Center
Jan 2016 - May 2017 (1 year 4 months)
Directed end-to-end program delivery for 30+ students per term and managed personalized success plans, parent consultations, and a team of 10. Achieved a 50% client re-enrollment rate through relationship-driven service delivery and consistent outcome planning.
Education
Degrees, certifications, and relevant coursework
Naropa University
Bachelor of Fine Arts, English
Completed a BFA in English at Naropa University in August 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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