Esther Adomako

EA

Looking for a job

Esther Adomako

@estheradomako

Customer Success Manager at NPA who raised platform adoption by 28% and maintains 93–95% renewal rates.

At NPA, I manage enterprise and mid-market client portfolios valued at $4M+ in annual recurring value, advising clients on platform adoption and regulatory compliance. I maintain 93–95% renewal rates through structured success planning and early identification of operational and compliance risks.

I increased platform adoption by 28% by redesigning onboarding and enablement programs. I also identified and closed $650K+ in upsell and cross-sell opportunities by aligning platform capabilities with client priorities.

At Standard Bank, I supported 90%+ customer retention and reduced time-to-value by 30% by improving onboarding and providing structured training on compliance workflows and system usage. I hold PMP and CISA credentials and am pursuing the PMI-Agile Certified Practitioner credential.

Experience

Work history, roles, and key accomplishments

NP

Current

Client Engagement and Success Manager

Current

NPA

Jun 2023 - Present (3 years 5 months)

Managed a portfolio of enterprise and mid-market clients valued at $4M+ in annual recurring value, maintaining 93-95% renewal rates. Led Executive Business Reviews with C-suite stakeholders and increased platform adoption by 28% through redesigned onboarding and enablement programs.

SB

Associate Customer Success Manager

Standard Bank

Nov 2020 - May 2023 (2 years 6 months)

Supported 90%+ customer retention by managing client relationships and ensuring regulatory and operational adherence. Reduced time-to-value by 30% through improved onboarding and structured training on compliance workflows and system usage.

Customer Success Customer Retention Regulatory Compliance Onboarding Training Customer Health Monitoring Usage Analytics Compliance Metrics Risk Mitigation Cross Functional Collaboration SLA Management

Education

Degrees, certifications, and relevant coursework

PI

Project Management Institute

PMI-Agile Certified Practitioner, Agile

PMI-Agile Certified Practitioner, in progress with expected completion in December 2026.

IS

ISACA

Certified Information Systems Auditor (CISA), Information Systems Auditing

Certified Information Systems Auditor (CISA) certification, certified in February 2021.

KT

Kwame Nkrumah University of Science and Technology

Bachelor of Arts, Economics

Bachelor of Arts in Economics from Kwame Nkrumah University of Science and Technology.

CU

Coventry University

Master of Science, International Business Management

Master of Science in International Business Management from Coventry University.

PI

Project Management Institute

Project Management Professional (PMP), Project Management

Project Management Professional (PMP) certification from the Project Management Institute, certified in June 2025.

Tech stack

Software and tools used professionally

Tableau

Salesforce

Jira

Confluence

Smartsheet

Gainsight

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

90k+ USD

Social media

Job categories

Customer Success Manager Client Engagement Manager Associate Customer Success Manager

Skills

Customer Success Governance Risk And Compliance Enterprise Portfolio Management Renewal Strategy Customer Retention Upselling Cross Selling Customer Health Monitoring Stakeholder Engagement QBRs Risk Identification Risk Mitigation Regulatory Alignment Data Governance Audit Readiness

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