SKSanjay Kumar
@sanjaykumar2
E-Commerce Expert with 17 years of experience in sales growth.
IndiaWhat I'm looking for
I am an E-Commerce Expert with 17 years of extensive experience in managing BPO operations and platforms like Amazon and Flipkart. My career has been marked by a consistent track record of achieving sales growth through effective listing optimization and targeted marketing strategies. I have demonstrated success in enhancing customer satisfaction by providing superior support and prompt issue resolution, which has been pivotal in retaining clients and driving business success.
In my current role as a Sr. Team Leader at Tech2 Globe, I manage a dedicated team of 7-10 E-Commerce account executives, overseeing 40 accounts across various sellers on Amazon and Flipkart. My responsibilities include account management, PPC, compliance, and new seller onboarding, which have honed my skills in client management and strategic promotional efforts. Previously, as a Community Manager at tourHQ.com, I successfully fostered engagement and built strong relationships within a global network, enhancing the overall experience for travelers and tour guides alike.
Experience
Work history, roles, and key accomplishments
Sr. Team Leader
Tech2 Globe
Apr 2024 - Present (1 year 2 months)
Managing a team of 7-10 E-Commerce account executives, overseeing operations on Amazon and Flipkart platforms. Responsibilities include account management, PPC, compliance, and new seller onboarding.
Assistant Manager
Silaris Information Pvt Ltd
Nov 2021 - Apr 2024 (2 years 5 months)
Led a team of 135 in Max Life Insurance retention and customer service, focusing on targets for shrinkage, attrition, and hiring.
Community Manager
tourHQ.com
Apr 2019 - Oct 2021 (2 years 6 months)
Managed operations across North America, South America, Africa, and the Middle East, enhancing relationships with vendors and channel partners while collaborating with the Amazon US team.
Team Leader
Silaris Information Pvt. Ltd-Outbound
Mar 2018 - Apr 2019 (1 year 1 month)
Managed a team of 50 for inbound and outbound services, focusing on performance targets and team management.
Team Leader
Caretel Infotech Pvt Ltd-Inbound
Feb 2016 - Dec 2017 (1 year 10 months)
Led a team of 135 for Tata Power, managing social media accounts and overseeing manpower planning and vendor reviews.
Team Manager
One Point One Solutions
Jul 2014 - Jan 2016 (1 year 6 months)
Involved in client interactions and roster management for a team of 35 agents, focusing on target achievement.
Team Coach
Dishtv India Ltd-Backend
Dec 2010 - May 2014 (3 years 5 months)
Managed a team of 25 for customer support via email, voice, and chat, focusing on VIP client interactions.
Specialist Ops
Aegis Service Ltd-Inbound
May 2007 - Dec 2010 (3 years 7 months)
Oversaw a team of 25-30 executives for Vodafone, involved in training, hiring, and customer satisfaction initiatives.
Education
Degrees, certifications, and relevant coursework
Rajdhani College
Bachelor of Arts, Arts
2005 - 2008
C.B.S.E
Senior Secondary, Secondary Education
2001 - 2003
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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