Soumya Patro
@soumyapatro
I build reporting dashboards and automation solutions that improve operational visibility.
IndiaWhat I'm looking for
I've built Excel dashboards, ServiceNow reports, and performance reporting solutions for Infosys BPM Limited and TTEC India, improving stakeholder visibility and supporting organizational enhancements.
At Infosys BPM, I prepare daily, weekly, and monthly reports for management and clients while creating ServiceNow dashboards, maintaining data integrity, and identifying workflow automation opportunities. I also provide L1 troubleshooting for access management, MFA, VPN, SharePoint, Microsoft Office, printers, and collaboration tools.
Previously at TTEC India, I managed operations reports and Excel dashboards for the Priceline Philippines Operations team and maintained SharePoint reports supporting automation initiatives.
My earlier fraud prevention work involved investigating ATO, identity theft, ACH, P2P, and chargeback cases through data analysis. I collaborated with CX, Trust, and Safety teams to reduce resolution time by 30% and increase customer retention by 20%, and I trained new hires and team leads.
Experience
Work history, roles, and key accomplishments
Senior Technical Process Specialist
Infosys BPM Limited
Aug 2024 - Present (2 years)
Conducted L1 troubleshooting for Access Management, password reset, MFA, printer, Microsoft Office, VPN, SharePoint, and collaboration tools. Prepared daily, weekly, and monthly performance reports for management and clients using Excel, and created ServiceNow reports and dashboards to enhance stakeholder visibility.
Developed and managed daily operations reports and Excel dashboards for Priceline Philippines Operations team. Maintained essential SharePoint reports to enhance organizational automation initiatives.
Conducted thorough investigations to identify fraud cases, including ATO, identity theft, ACH, P2P, and chargebacks via detailed data analysis. Collaborated with CX, Trust, and Safety teams to execute strategies that reduced issue resolution time by 30% and increased customer retention rate by 20%.
Education
Degrees, certifications, and relevant coursework
Siksha 'O' Anusandhan University
Bachelor of Technology, Mechanical Engineering
Grade: A
Bachelor of Technology in Mechanical Engineering with a CGPA of 7.5.
Mar Gregoreous Memorial English Medium School
High School Diploma, Computer Science
Grade: A
Completed high school with a focus on Computer Science, achieving a percentage of 70%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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