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Rameez Anwar

@rameezanwar

Reporting and Analytics Associate Manager at WTW, developing Power BI dashboards and validating global premium reporting data.

India

Message

At WTW Global Delivery & Solution India Pvt Ltd, I lead the consolidation, validation, and governance of global premium data for Premium Volume Reporting. I execute SQL procedures and reconciliation queries, and develop Power BI dashboards that help business users analyze premium trends.

I also prepare executive reporting packs and quarterly business review materials, and contribute to SOPs, training, and reporting automation. Earlier, at Wipro Bpo Pvt Ltd and Reliance BPO Pvt Ltd, I supported airline and broadband customers with queries, account updates, and service issues.

Experience

Work history, roles, and key accomplishments

Current

Associate Manager

Current

WTW Global Delivery & Solution India Pvt Ltd

Feb 2012 - Present (14 years 8 months)

Led end-to-end consolidation, validation, and governance of premium data from global business units, ensuring accuracy and timely delivery. Designed executive-level reporting packs and developed Power BI dashboards for senior leadership.

Power BI SQL Excel VBA Macros Data Governance Data Quality Report Automation Process Improvement Stakeholder Management Team Management

Customer Support Executive

Reliance BPO Pvt Ltd

Jan 2010 - Oct 2011 (1 year 9 months)

Handled inbound calls from customers regarding broadband connections, resolving complaints about internet failure and billing issues. Provided troubleshooting, raised trouble tickets, and coordinated with teams to ensure resolution within SLA.

Customer Service Troubleshooting Complaint Resolution SLA Management Lead Generation

Senior Associate

Wipro Bpo Pvt Ltd

Jan 2010 - Oct 2011 (1 year 9 months)

Managed and resolved customer queries for international clients through email, fax, and queue-based support channels. Processed account updates, mileage adjustments, and refunds while maintaining high standards of customer service and compliance.

Customer Service Data Accuracy Documentation Compliance Query Resolution Refund Processing