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RINKY manna

@rinkymanna

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Fraud Prevention Specialist at TTEC who investigates transaction fraud and prevents account takeover attacks.

India

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At TTEC, I investigate fraud alerts, chargebacks, and transaction records to resolve disputed claims. I also investigate identity theft and account forgery, and work to prevent account takeover attacks.

I analyze transactional logs to identify emerging fraud patterns and optimize rules inside prevention models. I generate risk reports for senior management while protecting sensitive financial information.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Specialist

Current

TTEC

May 2022 - Present (4 years 6 months)

Formulated and executed risk mitigation strategies to block suspicious activity and prevent account takeover attacks. Performed deep-dive data analysis on fraud alerts and chargebacks, and generated risk reports for senior management.

Fraud Investigation Risk Assessment Data Analysis

Chargeback Resolution

Account Takeover (ATO) Prevention

Pattern Recognition Excel Google Sheets

Customer Service Representative

Knack Global AR (KPO) - Nextgen

Jan 2020 - Jan 2021 (1 year)

Advised clients through insurance documentation processes and tracked claims cycles. Leveraged data management software to audit and resolve client inquiries, improving first-contact resolution rates.

Customer Service Data Management Documentation Claims Processing

Customer Service Representative

Competent Synergies

Jan 2018 - Jan 2019 (1 year)

Diagnosed technical issues and operational disruptions using structured troubleshooting steps. Escalated complex system errors to advanced support teams with robust documentation.

Technical Support Troubleshooting Documentation Customer Service