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Chandan Gaur

@chandangaur1

WFM Team Lead at Tech Mahindra, delivering workforce analytics and automated reporting that reduced manual reporting effort by 30%.

India

Message

At Tech Mahindra, I lead performance reporting and workforce analytics across service metrics, translating stakeholder requirements into KPI reports, dashboards, and management reviews. I automate recurring reports and maintain data validation, governance, and audit-ready documentation.

At Flipkart (via Teamlease Services Pvt Ltd), I built automated MIS and analytical dashboards that reduced manual reporting effort by 30%. Earlier, I developed data integration services and reporting databases at Optimum Solutions (Marina Bay Sands), and created PL/SQL scripts for data extraction, transformation, and reporting at Google (via GlobalLogic).

Experience

Work history, roles, and key accomplishments

Current

Team Lead – WFM

Current

Tech Mahindra

Dec 2025 - Present (10 months)

Lead performance reporting and workforce analytics across SLA, abandonment, productivity, occupancy, and service metrics. Automate recurring reports and prepare management reviews.

Excel Power Query Power BI SQL Pl SQL Tableau Workforce Analytics performance reporting Data Validation Governance and Reporting

Team Lead – WFM

Flipkart Internet Pvt Ltd

Jan 2025 - Dec 2025 (11 months)

Partnered with customer-operations stakeholders to identify reporting requirements and translate them into dashboards. Designed Excel solutions and automated recurring reports.

Excel Power BI SQL Reporting Dashboarding KPI Analysis Stakeholder Management

Team Lead – WFM

Flipkart (via Teamlease Services Pvt Ltd)

Jun 2021 - Jan 2025 (3 years 7 months)

Built automated MIS and analytical dashboards, reducing manual reporting effort by 30%. Analysed operational performance through scorecards and executive dashboards.

Excel Power BI SQL MIS Dashboarding Workforce Analytics Data Validation Governance and Reporting