I've supported fraud, risk, and customer operations at Accenture, Teleperformance, and WNS, handling transaction monitoring, KYC reviews, account investigations, escalations, and case documentation in high-volume environments.
At Accenture, I trained 250+ new hires and 150+ employees, used operational metrics to improve performance, and helped reduce investigation and process errors by 15–20%. I bring hands-on Excel reporting, compliance documentation, stakeholder coordination, and a consistent focus on accuracy, turnaround time, and service quality.
