At Bank of America, I delivered executive dashboards and financial performance scorecards across strategic clients and global accounts. I also redesigned the SharePoint–Tableau reporting solution, integrating ETL pipelines with the Data Lake and reducing report turnaround time by 83%.
At Aviva Global Services, I analyzed customer feedback and service measures to identify causes of transfer loops and wait times, contributing to a 37% improvement in service quality. I also automated executive reporting and cut manual processing effort by 88%.
At eClerx Services Limited, I automated SQL reconciliation across daily transaction data, reducing trade break resolution times by 40%. I partnered with Risk and Compliance on operational risk reporting and mapped process workflows to improve data validation.
In my current independent analytics projects, I use Python, Power BI, and SQL to explore workforce and business performance. I’ve also built and deployed an interactive Streamlit solution for self-service reporting and business insights.
