sordum nkeeh
@sordumnkeeh
I improve customer response times and satisfaction through email, chat, CRM, and administrative support.
NigeriaWhat I'm looking for
I've supported customer inquiries through email, live chat, and phone, handling 50–80+ enquiries weekly and improving response speed by 35%. At Arewa Innovative Solutions, I used Freshdesk and HubSpot to manage tickets, resolve concerns, and maintain organised customer interaction records.
I also provide administrative and eCommerce support, from inbox and calendar management to Shopify order tracking, returns, refunds, and customer follow-ups. I've maintained 1,000+ customer records at 100% accuracy and used Zapier to reduce manual administrative work by 40%.
Experience
Work history, roles, and key accomplishments
Customer Support Virtual Assistant (Practice/Training)
Managed client inquiries through email and chat support.
Responded to clients concerns with clear and professional communication.
Practiced resolving complaints and improving clients satisfaction.
Used CRM tools like Freshdesk and HubSpot for ticket management.
Maintained organized records of customer interactions.
Provided administrative support as an Administrative Officer.
Handled cash transaction of the company.
Reconciles financial transactions of clients.
Solving queries of clients.
Maintained daily financial records and reports.
Cashier Customer Service
Mikab Ventures
Jan 2017 - Jan 2019 (2 years)
Handled cash transactions, reconciled financial transactions of clients, and solved client queries. Maintained daily financial records and reports.
Maintained students attendance record, and grades.
Plan, execute and revise curricula, course content and instruction methods.
Initiate, facilitate and moderate classroom discussions.
Maintain regular schedule office hours to assist and advice students.
Education
Degrees, certifications, and relevant coursework
Rivers State University of Science and Technology
Master's degree, Enviromental Chemistry
University of Port Harcourt
Bachelor's degree, Biochemistry
2006 - 2011
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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