sophia udom
@sophiaudom
I resolve customer inquiries and support efficient remote operations across email, chat, phone, and CRM platforms.
NigeriaWhat I'm looking for
I've handled customer inquiries, service complaints, schedules, and documentation at Meko Nigeria Limited, improving response coordination and reducing task delays by approximately 15%.
As a classroom teacher at Ash Merlyn International School, I managed learning activities for 35+ students per term and responded to 20+ parent inquiries weekly, strengthening my communication, issue resolution, and record-management skills.
I'm building hands-on technical support, CRM, customer success, workflow automation, and lead generation skills through Digital Witch Support Community training, with Zendesk, HubSpot, and remote collaboration tools supporting my transition into customer support and IT support.
Experience
Work history, roles, and key accomplishments
Classroom Teacher
Ash Merlyn International School
Jan 2022 - Dec 2024 (2 years 11 months)
Managed learning activities for 35+ students per term, maintaining a 95% lesson completion rate. Responded to 20+ parent inquiries weekly, resolving concerns and improving communication flow.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Management
2014 - 2018
Pursued a Bachelor of Science in Management, gaining foundational knowledge in business and organizational operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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