Grace Peter
@gracepeter1
Detail-oriented remote customer support specialist and virtual assistant focused on client success.
What I'm looking for
I am a detail-oriented remote customer support specialist and virtual assistant with hands-on experience in customer service, client engagement, and administrative support.
I have supported customers by managing inquiries across phone, email, and CRM systems, handled account tasks and complaints, and promoted digital services while maintaining accurate records.
In operations and management roles I coordinated staff, managed daily operations, assisted with branding and marketing activities, and maintained inventory and process workflows to ensure smooth production.
I bring strong communication, multitasking, and attention-to-detail skills, backed by a B.Sc. in Agricultural Economics and Extension and certification as a Virtual Assistant, ready to deliver reliable remote administrative and client-relations support.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Tuned Tunde Limited
Jan 2023 - Present (3 years 1 month)
Managed daily operations and coordinated staff while handling client consultations, order management, and follow-ups to improve satisfaction and streamline production processes.
Customer Service Representative
Zenith Bank Plc
Dec 2020 - Sep 2022 (1 year 9 months)
Responded to customer inquiries via phone, email, and in person, assisted with account openings and complaints, promoted digital banking services, and recorded interactions in CRM to maintain client relationships.
Bank Teller
Zenith Bank Plc
Feb 2020 - Dec 2020 (10 months)
Processed cash deposits, withdrawals, and transfers accurately while delivering friendly service and maintaining balanced transaction records and cash drawers daily.
Agricultural Science Teacher
Community Secondary School Ido
Apr 2018 - Mar 2019 (11 months)
Taught Agricultural Science to junior secondary students using hands-on activities, planned lessons, assessed student progress, and maintained a safe learning environment during NYSC service.
Substitute Teacher
Kalabari College of Commerce
Apr 2018 - Mar 2019 (11 months)
Taught Physical & Health Education to junior students, organized safe activities, encouraged participation, and maintained focus and discipline in class.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Agricultural Economics and Extension
2012 - 2017
Activities and societies: Pioneer Treasurer for the National Association of Osun State Students (NAOSS) in 2015; managed finances and assisted event planning.
Completed a Bachelor of Science in Agricultural Economics and Extension, including a final thesis on poultry farmers' access to improved production technology and productivity.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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