Open to opportunities

Grace Peter

@gracepeter1

Message

Detail-oriented remote customer support specialist and virtual assistant focused on client success.

Nigeria

Message

What I'm looking for

I seek remote roles providing administrative and client-relations responsibilities, collaborative culture, clear processes, and opportunities to grow in virtual support.

I am a detail-oriented remote customer support specialist and virtual assistant with hands-on experience in customer service, client engagement, and administrative support.

I have supported customers by managing inquiries across phone, email, and CRM systems, handled account tasks and complaints, and promoted digital services while maintaining accurate records.

In operations and management roles I coordinated staff, managed daily operations, assisted with branding and marketing activities, and maintained inventory and process workflows to ensure smooth production.

I bring strong communication, multitasking, and attention-to-detail skills, backed by a B.Sc. in Agricultural Economics and Extension and certification as a Virtual Assistant, ready to deliver reliable remote administrative and client-relations support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Tuned Tunde Limited

Jan 2023 - Present (3 years 5 months)

Managed daily operations and coordinated staff while handling client consultations, order management, and follow-ups to improve satisfaction and streamline production processes.

Customer Service Client Relations Order Management CRM Scheduling Operations Marketing Support Record keeping

Customer Service Representative

Zenith Bank Plc

Dec 2020 - Sep 2022 (1 year 9 months)

Responded to customer inquiries via phone, email, and in person, assisted with account openings and complaints, promoted digital banking services, and recorded interactions in CRM to maintain client relationships.

Customer Support CRM Complaint Resolution Email Support Phone Support Account Services Digital Banking

Bank Teller

Zenith Bank Plc

Feb 2020 - Dec 2020 (10 months)

Processed cash deposits, withdrawals, and transfers accurately while delivering friendly service and maintaining balanced transaction records and cash drawers daily.

Cash Handling Transaction Processing Customer Service Accuracy Record keeping

Agricultural Science Teacher

Community Secondary School Ido

Apr 2018 - Mar 2019 (11 months)

Taught Agricultural Science to junior secondary students using hands-on activities, planned lessons, assessed student progress, and maintained a safe learning environment during NYSC service.

Lesson planning Classroom Management Assessments Communication Safety Safety

Substitute Teacher

Kalabari College of Commerce

Apr 2018 - Mar 2019 (11 months)

Taught Physical & Health Education to junior students, organized safe activities, encouraged participation, and maintained focus and discipline in class.

Classroom Management Student Engagement Safety Communication Safety

Education

Degrees, certifications, and relevant coursework

Osun State University

Bachelor of Science, Agricultural Economics and Extension

2012 - 2017

Activities and societies: Pioneer Treasurer for the National Association of Osun State Students (NAOSS) in 2015; managed finances and assisted event planning.

Completed a Bachelor of Science in Agricultural Economics and Extension, including a final thesis on poultry farmers' access to improved production technology and productivity.