Olarewaju sodiq Olamilekan
@olarewajusodiqolamil
Customer Support Specialist supporting international clients remotely, handling 40 orders monthly with zero payment errors.
NigeriaWhat I'm looking for
Through freelance work on Fiverr and Upwork, I supported more than 20 international clients through digital channels, with zero missed deadlines and consistent 5-star reviews. I processed up to 40 orders per month with zero payment errors.
At Christabel International Mission Academy, I resolved parent and vendor concerns across phone, email, and WhatsApp. I also rebuilt the documentation system and maintained records for more than 200 student and family accounts through a full digitization.
At Al Fitrah Tech, I handled inbound enquiries and follow-up calls, addressing customer needs and outstanding issues. My customer service and administrative experience also includes sales and store operations at Frozen Food & Cold Room Business.
I use HubSpot, Freshdesk, and Zendesk for CRM and ticketing work, alongside tools such as Google Workspace, Microsoft Office, Trello, and Notion. I’m prepared to work remotely, full-time or part-time, across time zones.
Experience
Work history, roles, and key accomplishments
VP Administration
Christabel International Mission Academy
Jan 2025 - Present (1 year 9 months)
Resolved parent and vendor concerns across phone, email, and WhatsApp, and maintained accurate records for 200+ student and family accounts, achieving zero data loss during digitization.
Sales Representative / Store Operations
Frozen Food & Cold Room Business
Nov 2025 - May 2026 (6 months)
Delivered accurate, friendly service to up to 80 customers per week, maintaining real-time records of every interaction with zero transaction discrepancies.
Remote Client & E-commerce Support
Fiverr & Upwork
Jan 2023 - Dec 2025 (2 years 11 months)
Supported 20+ concurrent international clients entirely through digital channels, maintaining consistent 5-star reviews and Fiverr Level Two Seller status. Processed up to 40 orders per month with zero payment errors and resolved client requests asynchronously across time zones.
Front Desk Manager / Sales Representative
Al Fitrah Tech
Jan 2018 - Dec 2022 (4 years 11 months)
Handled inbound customer calls and walk-in enquiries for up to 30 customers per week, achieving same-day resolution, and made proactive outbound follow-up calls to drive repeat business.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor's Degree
Bachelor's degree from the University of Ilorin, Nigeria, completed in 2025.
Teachers Registration Council of Nigeria (TRCN)
Certified Professional Teacher, Education
Certified Professional Teacher credential from the Teachers Registration Council of Nigeria.
Google Project Management Professional Certificate, Project Management
Professional certificate in project management from Google.
Google Data Analytics Professional Certificate, Data Analytics
Professional certificate in data analytics from Google.
Google AI Essentials, Artificial Intelligence
Certificate in AI essentials from Google.
Availability
Location
NigeriaAuthorized to work in
Portfolio
tinyurl.com/Sodiq-portfolioSalary expectations
Social media
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