Open to opportunities

Drusilla Asanam

@drusillaasanam

Message

Customer service representative at Cloudmita Technologies who cut the Freshdesk response backlog by 60%.

Nigeria

Message

At Cloudmita Technologies, I resolved customer inquiries through email and chat using Freshdesk, reducing the response backlog by 60% through inbox restructuring and prioritization. I also tracked tickets through resolution and drafted response templates for consistent customer communication.

Across customer support, CRM projects, and school administration, I’ve handled inquiries, complaints, and follow-ups while maintaining accurate records. At Multiple Schools, I served as Headmistress & Lead Teacher, supervised teacher teams, and was recognized with the Best Performing Staff Award at Royal Diadem College.

Experience

Work history, roles, and key accomplishments

Sales Support & CRM Coordinator

HubSpot CRM Project

Jun 2026 - Aug 2026 (2 months)

Maintained 50+ customer contact and account records in HubSpot CRM with 100% data entry accuracy. Delivered personalized follow-up communications and tracked daily follow-up status.

HubSpot Data Entry Customer Relationship Management Follow up Communication Skills

Customer Acquisition Intern

Excelerate

Mar 2026 - Aug 2026 (5 months)

Supported customer-facing digital growth and outreach communication for a global B2B marketplace.

Outreach Digital Communication B2B

Outreach & Admin Support Specialist

Cloudmita Technologies

Jan 2026 - Jun 2026 (5 months)

Resolved high volume of customer inquiries via email and chat using Freshdesk, reducing response backlog by 60%. Tracked order and ticket status and automated workflow steps using Zapier.

Freshdesk Email Support Live Chat Ticket Management Zapier Process Automation

Executive Assistant

Otanwa Nigeria PLC

Jan 2026 - Mar 2026 (2 months)

Served as reliable point of contact for internal and external stakeholder communication, managing calendar, correspondence, and daily coordination. Recognized as Best Performing Staff for consistent operational support.

Calendar Management Correspondence Stakeholder Communication Coordination

Headmistress & Lead Teacher

Multiple Schools

Jan 2021 - Dec 2025 (4 years 11 months)

Acted as primary point of contact for parents, students, and visitors, resolving concerns and following up on unresolved issues. Maintained accurate student and administrative records and supervised teams of teachers.

Active Listening Conflict Resolution Data Entry Record keeping Team Supervision Communication Skills Problem Solving