Soraya Cazella

Prospected and managed customer relationships with a focus on retention and churn reduction, achieving 100% CSAT. Negotiated corporate contracts and supported ERP adoption, including conducting meetings and onboarding.

Managed legal and financial processes and stakeholder relations involved in real estate transactions. Conducted negotiations and closed sales of family-owned real estate with values exceeding R$500 thousand.

Managed strategic accounts, developing opportunities for cross-sell and upsell with a focus on revenue growth and long-term relationships.

Exceeded 150% of the sales target through prospecting and developing strategic partnerships. Contributed to product launch strategies and initiatives of onboarding and customer relationship.

Reviewed and produced content for YouTube and Instagram accounts related to Machine Learning. Provided Service Desk Support AMS and trained internal clients (Sanofi) on SAP system use, workflows, and best adoption practices. Prepared and presented technical and commercial proposals (RFPs/RFIs) for prospects and existing customers.

Trained and supported Apple users in English and Portuguese, providing guidance on iOS systems and resolving technical questions. Achieved 99% satisfaction through clear communication, efficient problem-solving, and a focus on user experience.

Postgraduate degree in Digital Marketing and Social Media.