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Sophie Temple

@sophietemple

Customer support and tech support professional at SERVE SENSE who handled billing and company projects using WordPress, Stripe, and automation tools.

Dominican Republic

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At SERVE SENSE, I handled billing and contributed to major company projects for a remote team creating websites and platforms for multifamily real estate investors in the US and Canada. I used WordPress, GoHighLevel, Stripe, and workflow tools including Make.com and Zapier.

I also supported customers and technology issues, regularly met customer service KPIs, and was called upon to lead team training sessions and customer support meetings. I used AI tools to help with CSS coding and other tasks.

At HEALTH SCIENCE LLC, I supported the founder of the company behind Serenity Organics progesterone cream. My work included customer emails and calls, order processing, delivery follow-up, invoice payments, and creating and editing web pages.

Earlier, I worked as a Quality Assurance Analyst at GREAT HEALTH WORKS, reviewing customer service interactions and providing agents with feedback. I also ran TEMPLES WINDOW CLEANING SERVICES, where I handled the physical work as well as promotion, accounts, and customer service.

Experience

Work history, roles, and key accomplishments

Customer Support and Tech Support

Serve Sense

Jul 2024 - Sep 2026 (2 years 2 months)

Part of a small remote team designing websites and platforms for multifamily real estate investors. Headed billing and major projects, led team training sessions, and consistently met KPIs.

WordPress GoHighLevel SaaS Stripe Slack ClickUp Make.Com Zapier Gemini ChatGpt Ask AI Claude CSS Customer Service Typing

Senior Appointment Setter

Automatic Appointments

Oct 2022 - Jul 2024 (1 year 9 months)

Called businesses across the US to set appointments for publishers of local business magazines. Rose to Senior Appointment Setter within a year as a top performer.

Appointment Setting Telemarketing Communication Skills Self Discipline Organization

Virtual Personal Assistant

Health Science LLC

Aug 2019 - Mar 2024 (4 years 7 months)

Provided virtual assistance to the founder, handling customer emails, calls, orders, invoicing, and web page management. Demonstrated self-discipline and self-motivation in a remote role.

Customer Service Email Management Phone Support Order Processing Invoicing Minute Taking Research Transcription Web Editing and Publishing Google Docs Google Drive Google Sheets Hangouts Webhooks WooCommerce

Quality Assurance Analyst

Great Health Works

Jan 2017 - Sep 2019 (2 years 8 months)

Remotely listened to and analyzed customer service agents, providing feedback on service quality. Required excellent time management and communication skills.

Quality Assurance Customer Service Analytics Feedback Time Management Communication Skills Teamwork

Business Owner

Temples Window Cleaning Services

Sep 2012 - Apr 2016 (3 years 7 months)

Ran a successful window cleaning business, handling physical work, promotion, accounts, and customer service. Built a loyal customer base through reliability and work ethic.

Business Management Customer Service Accounting Promotion Self Motivation Communication Skills

Receptionist / Administrator

Physiotherapy Department (NHS)

Nov 2006 - Sep 2009 (2 years 10 months)

Managed a busy switchboard, handled patient appointments, transcribed medical notes, and liaised between medical professionals. Provided excellent customer service with a warm, professional manner.

Switchboard Management Appointment Scheduling Transcription Filing Customer Service Communication Skills Chaperoning

Receptionist

Middlesbrough PCT (NHS)

Aug 2004 - Nov 2006 (2 years 3 months)

Welcomed and helped visitors and patients, managed a busy switchboard, made appointments, and performed clerical duties. Interacted constantly with the public in a warm yet professional manner.

Customer Service Switchboard Management Appointment Scheduling Filing Faxing Photocopying

Sales Assistant

For Goodness Sake Health Food Shop

Mar 2003 - Aug 2004 (1 year 5 months)

Served customers, advised on health issues and complementary medicines, assisted with merchandising and stock rotation, and handled phone queries and digital reports. Worked independently at a branch, opening and closing the store.

Customer Service Health Advice Merchandising Stock Rotation Phone Handling Email Handling Digital Reporting Self Discipline

Faults Advisor

Sep 2001 - Mar 2003 (1 year 6 months)

Took and filed reports of faults from BT customers, remotely tested phone lines, and advised customers or dispatched engineers. Required excellent typing skills, patience, and empathy.

Fault Reporting Telecom Testing Customer Service Typing Patience Empathy

Bakery Assistant

ASDA

Feb 1998 - Sep 2001 (3 years 7 months)

Prepared and produced fresh food items, pre-packed items, assisted customers, created stock reports, and managed markdowns.

Food Preparation Packing Customer Service Stock Management Markdown

Window Cleaner

Self Employed

Jul 1995 - Feb 1998 (2 years 7 months)

Took over father's window cleaning business, cleaning windows, doors, and gutters. Interacted with customers and kept accurate records and bookkeeping.

Window Cleaning Customer Interaction Record keeping Bookkeeping Self Discipline