At Spectra Healthcare, I served as a primary point of contact for patients, providing information about appointments, services, procedures, and policies. I scheduled and confirmed appointments and coordinated referrals between providers and specialists.
I also helped patients understand insurance coverage, billing statements, copays, and payment plans. I maintained confidential patient records and supported accurate electronic medical records and documentation.
Previously, I handled customer inquiries at Vimenca, Grails Aesthetics & Plastic Surgery, and First American. My work included updating customer databases, keeping interaction records, and resolving customer problems.
