Looking for a job

Sophia Dorman

@sophiadorman

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I optimize operations, compliance, customer experiences, and retail sales performance.

United States

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What I'm looking for

I'm looking to apply my operations, compliance, process improvement, technical support, and customer experience background in a collaborative environment where I can improve workflows, coach teams, and deliver measurable service and performance results.

I'm currently driving retail execution for Techtronic Industries across home-improvement accounts, maintaining 100% program compliance while exceeding regional and national sales targets by 5% and improving satisfaction scores by 18%.

Across high-volume retail, showroom, agricultural, and floral operations, I've resolved complex service issues, audited workflows, trained associates, and improved accuracy and fulfillment. At Olympic Hot Tub Company, I guided 150+ customers monthly and achieved a 70% lead-to-sale conversion rate.

At DeGoede Brother's, I processed 300+ monthly orders with 99% accuracy and helped cut fulfillment time by 20%. At Pool World, I supported 200+ customers monthly, increased annual sales by $100K, and reduced service callbacks by 30% through technical product education.

I'm motivated by building collaborative relationships, improving processes, and helping teams meet service, compliance, and operational goals.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Techtronic Industries

Jan 2023 - Present (3 years 8 months)

Oversaw daily operational compliance and accuracy across multiple retail sites, ensuring 100% adherence to program policies and service standards. Conducted audits and data reviews to resolve discrepancies and improve performance metrics.