Vicki Case
@vickicase
Operations and sales leader driving process innovation, cost savings, and scalable field operations.
United StatesWhat I'm looking for
I am a strategic operations and business leader with 15+ years leading large-scale assembly, sales, and field operations for national and Fortune 500 clients. I have a track record of delivering multimillion-dollar cost savings through process innovation, scaling SOPs, and building high-performing cross-functional teams that improve productivity and customer satisfaction.
At Lowe's I orchestrated operations across 1,732 stores, delivered $500K in recurring savings, and achieved 95% adoption of a CRM-based Assembly Toolbox by training 150+ leaders; previously I drove 35% revenue growth and supervised 100+ technicians in national sales operations. I bring practical program and project management, strong P&L alignment, and a results-driven approach to operational transformation and growth.
Experience
Work history, roles, and key accomplishments
LIField Merchandising Senior Analyst
Lowe's Home Improvement
Jan 2021 - Present (4 years 9 months)
Orchestrated assembly operations across 1,732 stores and 60 XDTs, reducing defects by 15% and delivering $500K in recurring savings via vendor renegotiation and cost-control initiatives while driving 95% adoption of the Assembly Toolbox.
Sales Operations Manager
National Assemblers Inc
Jan 2020 - Jan 2021 (1 year)
Directed national sales operations, reducing client response times by 25% and improving retention by 10%, while securing national retail partnerships that grew revenue 35% over three years.
Area Sales Manager
National Assemblers Inc
Jan 2015 - Jan 2020 (5 years)
Led regional sales and coached 100+ technicians across retailers, ranked #1 in division multiple quarters, and improved productivity and service quality through streamlined sales-to-field communication.
Area Sales Representative
National Assemblers Inc
Jan 2009 - Jan 2015 (6 years)
Managed territory sales, built and maintained client relationships, and contributed to market expansion and consistent sales performance from 2009–2015.
Co-Owner
Grill Stone Catering Inc.
Jan 2006 - Jan 2009 (3 years)
Co-owned and operated a catering business, overseeing operations, client service, and event execution from 2006–2009.
Therapist
Eagleville Hospital & C.A.R.P.
Jan 2003 - Jan 2006 (3 years)
Provided therapeutic services and care coordination for patients, supporting clinical programs and patient outcomes from 2003–2006.
Education
Degrees, certifications, and relevant coursework
FUFlorida Atlantic University
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology, focusing on foundational psychological theories and research methods.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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