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@vickicase
Operations and sales leader driving process innovation, cost savings, and scalable field operations.
I am a strategic operations and business leader with 15+ years leading large-scale assembly, sales, and field operations for national and Fortune 500 clients. I have a track record of delivering multimillion-dollar cost savings through process innovation, scaling SOPs, and building high-performing cross-functional teams that improve productivity and customer satisfaction.
At Lowe's I orchestrated operations across 1,732 stores, delivered $500K in recurring savings, and achieved 95% adoption of a CRM-based Assembly Toolbox by training 150+ leaders; previously I drove 35% revenue growth and supervised 100+ technicians in national sales operations. I bring practical program and project management, strong P&L alignment, and a results-driven approach to operational transformation and growth.
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Work history, roles, and key accomplishments
Lowe's Home Improvement
Jan 2021 - Present (4 years 10 months)
Orchestrated assembly operations across 1,732 stores and 60 XDTs, reducing defects by 15% and delivering $500K in recurring savings via vendor renegotiation and cost-control initiatives while driving 95% adoption of the Assembly Toolbox.
National Assemblers Inc
Jan 2020 - Jan 2021 (1 year)
Directed national sales operations, reducing client response times by 25% and improving retention by 10%, while securing national retail partnerships that grew revenue 35% over three years.
National Assemblers Inc
Jan 2015 - Jan 2020 (5 years)
Led regional sales and coached 100+ technicians across retailers, ranked #1 in division multiple quarters, and improved productivity and service quality through streamlined sales-to-field communication.
National Assemblers Inc
Jan 2009 - Jan 2015 (6 years)
Managed territory sales, built and maintained client relationships, and contributed to market expansion and consistent sales performance from 2009–2015.
Grill Stone Catering Inc.
Jan 2006 - Jan 2009 (3 years)
Co-owned and operated a catering business, overseeing operations, client service, and event execution from 2006–2009.
Eagleville Hospital & C.A.R.P.
Jan 2003 - Jan 2006 (3 years)
Provided therapeutic services and care coordination for patients, supporting clinical programs and patient outcomes from 2003–2006.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology, focusing on foundational psychological theories and research methods.
Software and tools used professionally
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