Sony Norwood

I am a dedicated customer service specialist with a proven track record at Apple, where I consistently achieve top ratings in customer care and product knowledge. My ability to drive significant revenue through personalized solutions showcases my commitment to exceeding customer expectations. I thrive in dynamic environments, leveraging my problem-solving skills to turn challenges into positive experiences.

In my previous role at Best Buy, I honed my sales skills, driving substantial revenue while ensuring an exceptional customer experience. My interpersonal skills have allowed me to connect with customers and colleagues alike, fostering a collaborative atmosphere. Additionally, my experience as a Social Media Editor has equipped me with the ability to manage content effectively and enhance brand presence across platforms.

Beyond my professional endeavors, I am passionate about community service, running a volunteer organization that supports underprivileged neighborhoods. I believe in the power of giving back and strive to make a positive impact in my community.