Kimberly Smith

I am a dedicated customer relations professional with a proven track record of transforming unhappy individuals into long-term customers. My experience at 24-7 Intouch has equipped me with the skills to resolve concerns effectively, driving both retention and sales. I pride myself on my ability to devise innovative strategies that enhance customer satisfaction scores and align with company goals.

With a strong background in customer service, I have offered technical support for a wide range of products, ensuring that clients receive the assistance they need. My previous role as a Customer Service Agent at PSI Exams involved scheduling statewide licensing exams, which honed my organizational and communication skills. I am passionate about building customer satisfaction and loyalty through high-quality support.