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@sonyawheeler
I am a customer-service oriented logistics and packaging professional.
I am a personable, driven customer-service professional with experience across logistics, packaging, retail and caregiving roles. I consistently meet targets, communicate effectively with customers and teams, and apply feedback to improve performance.
My recent roles include Packaging Associate where I evaluated product for quality, operated palletizing equipment, and adhered to safety, food safety, quality, and Good Manufacturing Practices. As a Customer Service Account Representative I assigned and released orders, entered data into the Warehouse Management System (WMS), created bills of lading, coordinated warehouse workloads and maintained required reports while using Microsoft Office tools.
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Work history, roles, and key accomplishments
Randstad
Aug 2024 - Dec 2024 (4 months)
Evaluated packaged product for quality standards, removed substandard items, and operated palletizing and bagging equipment to maintain production flow and safety compliance. Reported quality and food-safety issues and assisted teammates to improve line performance.
Franklin Logistics
Sep 2022 - Mar 2024 (1 year 6 months)
Managed customer communications, allocated and released orders, and entered inbound/outbound freight data into the WMS to ensure accurate shipments and timely BOL creation. Generated reports and coordinated workloads among warehouse staff to resolve order discrepancies.
Assisted line operators with machine loading, cleaning, and boxing to support continuous production and meet output targets. Performed packing and stacking tasks while maintaining cleanliness and safety on the line.
Patriot In Home Care
Mar 2019 - Feb 2020 (11 months)
Assisted clients with daily living activities and provided compassionate personal care to support independence and well-being. Maintained safe, comfortable environments and built trust through reliable support.
UCP Gayle Carter
Feb 2017 - Nov 2017 (9 months)
Provided hygiene assistance, grocery and household support, and emotional companionship to clients to improve daily living and comfort. Maintained patient comfort and assisted with routine care tasks.
Subway
Aug 2014 - Feb 2015 (6 months)
Prepared menu items to specification while training teammates and delivering timely service to guests. Maintained cleanliness of food prep areas and ensured consistent product quality.
Aerotek
Mar 2014 - Jun 2014 (3 months)
Followed health and safety guidelines while organizing work to meet production goals and maintaining clean work areas to support efficient operations. Met demanding output targets on short-term assignments.
UCP Louise Bertone
Apr 2009 - Feb 2014 (4 years 10 months)
Supervised daily activities, assisted with hygiene, medication administration per physician directives, and supported appointments and household tasks to enhance patient quality of life. Maintained safe, organized living environments.
Kohls Corp
Mar 2008 - Jul 2008 (4 months)
Restocked and organized merchandise at front lanes, monitored self-checkout systems, and verified identification to protect store operations and support sales. Ensured accurate transactions and aided customers at checkout.
First Data Corporation
Aug 2007 - Nov 2007 (3 months)
Answered customer calls to resolve inquiries, addressed chargeback issues, and provided product information via phone and email to maintain service quality. Documented interactions and escalated complex cases as needed.
Citicorp Credit Services, Inc
Aug 2005 - Aug 2007 (2 years)
Assisted cardholders with account inquiries and promoted relevant products to support retention and sales targets. Resolved customer issues and provided transactional guidance over the phone.
Finish Line
Aug 2004 - Sep 2005 (1 year 1 month)
Engaged customers to close sales, operated the POS system, and maintained a customer-focused shopping environment to meet sales targets. Promoted upcoming events and assisted with merchandising.
Best Buy Co Inc
Jan 2004 - Jun 2004 (5 months)
Reconciled cash drawer, assisted customers with purchases and discounts, and maintained organized checkout areas to support sales and accurate transactions. Ensured secure handling of cash and change.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
High school diploma from James Buchanan High School in Mercersburg, PA, awarded in 2005.
Diploma in Marketing, Marketing
Completed a diploma program in Marketing at Franklin County Career & Technology Center in 2005.
Software and tools used professionally
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