Sonya Wheeler

Evaluated packaged product for quality standards, removed substandard items, and operated palletizing and bagging equipment to maintain production flow and safety compliance. Reported quality and food-safety issues and assisted teammates to improve line performance.

Managed customer communications, allocated and released orders, and entered inbound/outbound freight data into the WMS to ensure accurate shipments and timely BOL creation. Generated reports and coordinated workloads among warehouse staff to resolve order discrepancies.

Assisted line operators with machine loading, cleaning, and boxing to support continuous production and meet output targets. Performed packing and stacking tasks while maintaining cleanliness and safety on the line.

Assisted clients with daily living activities and provided compassionate personal care to support independence and well-being. Maintained safe, comfortable environments and built trust through reliable support.

Provided hygiene assistance, grocery and household support, and emotional companionship to clients to improve daily living and comfort. Maintained patient comfort and assisted with routine care tasks.

Prepared menu items to specification while training teammates and delivering timely service to guests. Maintained cleanliness of food prep areas and ensured consistent product quality.

Followed health and safety guidelines while organizing work to meet production goals and maintaining clean work areas to support efficient operations. Met demanding output targets on short-term assignments.

Supervised daily activities, assisted with hygiene, medication administration per physician directives, and supported appointments and household tasks to enhance patient quality of life. Maintained safe, organized living environments.

Restocked and organized merchandise at front lanes, monitored self-checkout systems, and verified identification to protect store operations and support sales. Ensured accurate transactions and aided customers at checkout.

Answered customer calls to resolve inquiries, addressed chargeback issues, and provided product information via phone and email to maintain service quality. Documented interactions and escalated complex cases as needed.

Assisted cardholders with account inquiries and promoted relevant products to support retention and sales targets. Resolved customer issues and provided transactional guidance over the phone.

Engaged customers to close sales, operated the POS system, and maintained a customer-focused shopping environment to meet sales targets. Promoted upcoming events and assisted with merchandising.

Reconciled cash drawer, assisted customers with purchases and discounts, and maintained organized checkout areas to support sales and accurate transactions. Ensured secure handling of cash and change.

High school diploma from James Buchanan High School in Mercersburg, PA, awarded in 2005.

Completed a diploma program in Marketing at Franklin County Career & Technology Center in 2005.