Open to opportunities

LeAnn Thompson

@leannthompson

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Dedicated professional with extensive experience in customer service and operations.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and hardworking professional with extensive experience in customer service, warehouse operations, and call center environments. My ability to resolve conflicts and communicate effectively has allowed me to thrive in fast-paced settings, ensuring that customer needs are met with efficiency and care.

Throughout my career, I have held various roles that have honed my skills in multitasking and organization. From my time as a Crew Member at Wendy's, where I provided fast and friendly service, to my role as a Mail Sorter at DHL, I have consistently demonstrated my commitment to maintaining high standards of cleanliness and operational efficiency. My experience as a Call Center Agent further solidified my ability to deliver high-quality customer support, receiving positive feedback for my service excellence.

Experience

Work history, roles, and key accomplishments

Current

Crew Member

Current

Wendy's #37, Calhoun Management

Apr 2024 - Present (1 year 4 months)

Provided fast and friendly customer service while maintaining cleanliness and organization of workstations. Supported team operations during peak hours.

Customer Service Teamwork Communication

Mail Sorter

DHL

Nov 2023 - May 2024 (6 months)

Sorted mail and packages according to destination, ensuring timely processing and delivery preparations. Maintained a clean and hazard-free workspace.

Package handling Sorting Mail Package Handling

Warehouse Associate

Swipejobs

Apr 2022 - Aug 2023 (1 year 4 months)

Picked, packed, and labeled merchandise for shipment, operating safely around moving machinery and equipment. Maintained cleanliness and organization of the warehouse.

Pick Warehouse operations Safety Procedures

Warehouse Worker

Axcess Staffing Services

Jun 2021 - Oct 2022 (1 year 4 months)

Loaded and unloaded materials manually and mechanically, supporting inventory and order fulfillment processes. Contributed to efficient warehouse operations.

Inventory Management order fulfillment Warehouse operations

Call Center Agent

New Era Life Insurance

Oct 2019 - Jan 2020 (3 months)

Delivered high-quality customer support and issue resolution, adhering to scripts and call-time standards. Received positive feedback for service excellence.

Customer Support Call Center Operations Script Adherence Communication

Customer Service Representative

The Echelon Group

Oct 2018 - Sep 2019 (11 months)

Resolved customer issues with empathy and professionalism, updating accounts and providing billing support. Managed high call volume efficiently.

Customer Service Conflict Resolution Account Management Billing Support

Inventory Clerk

RGIS Inventory Specialists

Apr 2018 - Sep 2018 (5 months)

Counted inventory in retail environments, accurately recording and verifying stock data. Contributed to precise inventory management.

Stock Verification Retail Operations

Education

Degrees, certifications, and relevant coursework

Paxen Learning Center

GED, General Studies

2015 - 2015

Completed the General Education Development (GED) program, demonstrating proficiency across core academic subjects. Developed foundational knowledge and skills essential for further education and career advancement.