RCRebecca Charles
@rebeccacharles
Customer-focused service professional with diverse frontline and support experience.
United StatesWhat I'm looking for
I am a dedicated customer service and operations professional with experience across retail, hospitality, warehouse, and healthcare support roles. I have delivered strong results in customer-facing positions, sales support, and logistical operations while maintaining attention to detail and safety.
My background includes roles as a customer service representative contracting for companies such as Intuit Tax, Amerihealth, and Safe Ride, hands-on warehouse work at Amazon and LIDL, and front-of-house management in hospitality where I opened and closed operations and handled cash management. I consistently met sales targets, supported technical troubleshooting for customers, and followed safety protocols when operating equipment.
I bring administrative skills, Salesforce experience, medical support training, and certifications (including CNA and ABCP) to roles that value reliability, empathy, and strong communication. I am willing to relocate and authorized to work in the U.S., seeking a fulfilling position where I can contribute operationally and grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Live Ops Agent Services, LLC
Oct 2023 - Present (2 years)
Provided outsourced customer support for clients including Intuit Tax, AmeriHealth, and Safe Ride, resolving inquiries and technical issues to ensure customer satisfaction and successful online transactions.
Bartender / Cashier / Server
Mulrooney's
May 2022 - Sep 2024 (2 years 4 months)
Managed opening and closing of bar and adjoining liquor store, handled POS transactions, and delivered high-quality guest service to enhance customer experience and repeat business.
AMReceived, inspected, and documented incoming shipments, and accurately picked and packed orders while following safety protocols to maintain timely fulfillment.
Warehouse Worker
Lidl US
Aug 2021 - Feb 2022 (6 months)
Operated forklifts and warehouse equipment to load/unload materials, assembled product components, and picked and packed orders with strong accuracy and adherence to safety procedures.
Sales Representative / Receptionist
Carpet Mart
May 2018 - Aug 2020 (2 years 3 months)
Managed showroom reception, scheduled estimates and installs, provided product consultations and measurements, and consistently met monthly sales targets through consultative selling.
Education
Degrees, certifications, and relevant coursework
Harbor Healthcare
Certificate, Nursing Assistant
2002 - 2002
Completed a Nursing Assistant certificate program focused on basic patient care and vital signs from August to October 2002.
STAR Technical
Certificate, Medical Assisting
1999 - 2000
Completed a Medical Assisting certificate program from September 1999 to May 2000 covering clinical and administrative assistant skills.
Middletown High School
High School Diploma, General Education
1994 - 1998
High school diploma earned with coursework completed from September 1994 to June 1998.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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