Open to opportunities

Olivia Crayton

@oliviacrayton

Executive Assistant and operations leader who keeps executives, teams, and projects running smoothly with proactive problem-solving.

United States

Message

What I'm looking for

I’m looking for an Executive Assistant role supporting leaders and keeping day-to-day operations running smoothly. I want a fast-paced team where I can anticipate needs, streamline processes, and solve problems proactively to help results happen.

I’m an executive support and operations professional who thrives in fast-paced environments, coordinating complex calendars, high-stakes meetings, and cross-functional timelines. In my recent role as Assistant Chief of Staff, I coordinated daily office operations, managed high-volume client-focused communication, and streamlined systems to improve productivity and team efficiency.

I’m known for turning ambiguity into action through strategic planning and proactive problem-solving. I facilitated executive and investor briefings that supported informed decision-making on resource distribution across multiple departments, and I led planning sessions to remove project bottlenecks and keep workflows on track.

Beyond operations, I bring a strong hybrid foundation in marketing, branding and social media, plus client relations and business development. I’ve led and supported teams across roles like Director of Operations, Operations Manager, Marketing Director, and Director of Agent Services—building KPI processes, managing CRM workflows, and helping drive revenue and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Assistant Chief of Staff

Current

The Art Soko

Jul 2025 - Present (11 months)

Coordinated daily office operations and synchronized cross-functional teams across multiple project timelines. Managed high-volume client communications and streamlined systems to improve productivity and execution for leadership meetings.

Executive Support Operations Management Project Management Cross functional Coordination Event Logistics Process Improvement

Director of First Impressions

Keller Williams Thrive

Feb 2025 - Jun 2025 (4 months)

Managed commission disbursement for agents within the brokerage and supported leadership with organized scheduling and standardized processes. Oversaw calendaring and ensured smooth day-to-day communication.

SOP Management Scheduling Customer Service Team Support CRM Administration

Operations Manager

Nourmand & Associates

Nov 2023 - Apr 2024 (5 months)

Developed and maintained KPIs to track operational performance across multiple projects. Supported agents with successful listings and escrow closings through organized execution and customer-focused coordination.

KPI Tracking CRM Management Customer Service Scrum Email Automation Escrow Support Event Planning

Operations Manager

NEO Builders

Apr 2023 - Aug 2023 (4 months)

Supported sales for clients looking to begin new construction projects by sending proposals and maintaining structured client communication. Used the company CRM to manage outreach and project-related messaging.

Sales Support Proposal Development Client Relationship Management Client Outreach Project Coordination Customer Service

Studio Manager

Metronome Recording Studios

Jul 2022 - Feb 2023 (7 months)

Generated revenue through studio bookings with new and returning clients while maintaining a full booking schedule. Managed daily studio operations for a staff of 10 across multiple departments to ensure seamless execution.

Studio Operations Team Management Scheduling Customer Service Process Coordination

Director of Operations

Wallis World Records

Jul 2022 - Feb 2023 (7 months)

Led cross-functional coordination to streamline project rollouts using release timelines and managing invoice collection for artists. Organized a 3-day creative collective hosting 75 music industry leaders and creatives, along with additional events like release and signing parties.

Operations Leadership Event Planning Stakeholder Management Cross functional Coordination Resource Coordination

Marketing Director

KW Beverly Hills

Jan 2022 - Jun 2022 (5 months)

Created CMA documents and marketing packages to support listing appointments. Coordinated client-facing materials and promotional readiness to help drive listing activity.

CMA Marketing Package Development Client Communication Marketing & Communication Campaign Coordination

Director of Agent Services

Keller Williams Santa Clara Valley

Nov 2019 - Dec 2021 (2 years 1 month)

Helped launch and grow the brokerage, supporting profitability in its first year. Managed commission disbursement, stepped into CFO/CEO responsibilities, oversaw investor and board meetings when needed, and raised $40K for an office charity foundation within 11 months.

Brokerage Operations Commission Management CRM Management Fundraising