Open to opportunities

Calvin Jenkins

@calvinjenkins1

Message

I am an experienced office operations manager specializing in facilities, onboarding, and executive support.

United States

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What I'm looking for

I seek a leadership role in office or facilities operations where I can manage workplace logistics, improve processes, support leadership and onboarding, oversee budgets and safety, and deliver excellent employee experiences.

I am an Office Operations Manager and Administrative Professional with over 10 years of experience in facilities, operations, and executive support. I drive efficiency, streamline processes, and ensure seamless operations across offices in Washington, D.C., New York, Philadelphia, and Boston.

At Avalere Health, I advanced from managing one office to overseeing four. I designed a digital mail system that enhanced distribution, increased security, and reduced delays for both on-site and remote teams. I negotiated cost-effective vendor contracts, led office transitions, and coordinated compliance across all sites.

At George Washington University, I was promoted from Office Assistant to Specialist. I supervised and trained front office staff and student workers, managed daily operations, created training processes, and ensured consistent service for faculty, staff, and students.

At Johns Hopkins University, I managed front desk operations, improved onboarding for staff and student workers, and supported department leadership. I introduced workflow improvements to boost efficiency in a fast-paced environment.

At Five Star Laundry, I created and led a shipping department, developed workflow protocols, and managed logistics to increase order accuracy and reduce turnaround times.

Throughout my career, I have managed vendors, budgets, compliance, and facilities. I have implemented SOPs to strengthen workflows in safety, mail services, and office management.

I am skilled in training, onboarding, and team development, with experience in event planning, HR support, and crisis management. My leadership combines strategic problem-solving with hands-on execution to achieve measurable efficiency and enhanced employee experience.

I hold a Google Project Management Certification and continue to expand my skills in process improvement and technology. My goal is to use my operations background to help organizations achieve greater efficiency and growth.

Beyond work, I am passionate about building equitable workplaces that empower teams to focus on their core missions. I thrive in roles that blend strategic leadership with operational excellence and enjoy partnering with leadership to create scalable, compliant, and people-focused operations.

Experience

Work history, roles, and key accomplishments

Office Operations Manager

Avalere Health

Jul 2023 - Oct 2024 (1 year 3 months)

Served as the physical office operations lead for the Northeastern corridor, managing openings/closings, inventory, vendor contracts, and leadership meeting logistics across multiple offices; managed fiscal year office budgets and supported mergers/integrations. Improved office readiness and vendor compliance while providing tier-1 IT and safety oversight.

Office Management Facilities Management Vendor Management Inventory Management Event Planning Budget Management IT Support SOP Development Onboarding

Student Support Specialist

Johns Hopkins University

Mar 2022 - Feb 2023 (11 months)

Served as first point of contact for enrollment services in a shared service organization, counseling students and stakeholders on financial aid, registration, and student accounts while resolving escalations. Identified process improvements to enhance operational efficiency and service delivery.

Student Services Customer Support Financial Aid Counseling Registration Systems Process Improvement Communication Stakeholder Management

JHU Testing Coordinator

Johns Hopkins University

Oct 2021 - Mar 2022 (5 months)

Coordinated COVID-19 testing operations, implementing safety protocols and managing testing logistics to support campus health initiatives. Created procedures and communications to ensure compliance and consistent service delivery.

Communication Compliance Logistics Event Coordination Data Tracking

Office Assistant/Receptionist

Cushman & Wakefield

Oct 2020 - Sep 2021 (11 months)

Provided facilities helpdesk support, created COVID-19 safety SOPs, coordinated meetings and building maintenance, and managed visitor check-in and communications for D.C. and NY offices. Monitored work orders and supported virtual global operations to maintain facility continuity.

event support Communication

Student Services Specialist

The George Washington University

Aug 2018 - Aug 2019 (1 year)

Responded to applicants and students on admissions, financial aid, and registration matters using Banner; provided one-on-one counseling and coordinated with departments to resolve student issues and improve service processes. Maintained confidentiality and streamlined front-line student support.

Student Services Counseling Customer Service Process Improvement Confidentiality

Vice President Executive Assistant

Dologic Inc.

May 2016 - Aug 2017 (1 year 3 months)

Managed executive calendar, travel, confidential client databases, and correspondence; prepared reports and transcribed meeting notes to support executive decision-making and maintain operational security. Ensured timely routing and communication across leadership.

Executive Support Calendar Management Travel Coordination Document Management Transcription Confidentiality Reporting Microsoft Office

Executive Assistant

Just In Time Medical Services

Nov 2015 - Apr 2016 (5 months)

Liaised with insurance companies and maintained patient records to ensure accurate billing and DME order processing; managed confidential communications and compiled data reports for vendors. Streamlined patient information tracking using Excel.

Executive Support Excel Vendor Reporting Confidentiality Order Processing

Weigh Station Manager

Five Star Laundry

Nov 2014 - Feb 2016 (1 year 3 months)

Oversaw weigh station operations to ensure accurate processing and logistical flow across facilities, maintaining quality control and operational records. Managed daily station activities and reporting.

Operations Management Quality Control Logistics Record keeping Inventory Reporting

Administrative Assistant

DeVry University

May 2008 - Aug 2011 (3 years 3 months)

Provided administrative support to campus deans, managed files and databases, coordinated travel, and prepared reports; supported campus operations and communications to maintain organizational efficiency. Assisted in onboarding and staff training.

Administrative Support Calendar Management File Management Database Administration Reporting Training