Open to opportunities

Calvin Jenkins

@calvinjenkins1

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I am an experienced office operations manager specializing in facilities, onboarding, and executive support.

United States

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What I'm looking for

I seek a leadership role in office or facilities operations where I can manage workplace logistics, improve processes, support leadership and onboarding, oversee budgets and safety, and deliver excellent employee experiences.

Experienced Operations and People Ops professional with a decade of success improving workflows, boosting team performance, and scaling operations across healthcare, education, corporate, and startup environments. I create order from complexity while delivering excellent service to teams, leadership, and customers.

At Avalere Health, I managed operations for over 500 staff members in DC, Philadelphia, New York, and Boston. My digital mail system cut delivery delays by 35% and secured document handling. I oversaw annual budgets of $500,000, reducing costs by 15% through vendor consolidation. I improved onboarding, facilities management, employee relations, and event coordination to ensure a consistent, high-quality experience across locations.

At Cushman & Wakefield and Johns Hopkins University, I managed office operations, vendor contracts, and property management for large, complex spaces. I created SOPs for building access and safety, which boosted compliance and reduced incident response time by 20%. I partnered with cross-functional teams to coordinate services, resolve issues efficiently, and cultivate a reliable and high-performing workplace.

Early in my career at George Washington University, I advanced from Office Assistant to Specialist, training and mentoring front-desk staff and student workers to improve team efficiency and enhance the quality of onboarding. I have also driven process improvements in other roles, including introducing standardized ticket handling protocols that improved resolution speed by 25%.

Recognized for mentoring and leading teams through change, I build strong relationships and scalable processes aligned with organizational goals. I bring a hands-on, results-driven approach to People Operations, blending compliance, employee experience, and operational excellence.

Experience

Work history, roles, and key accomplishments

Office Operations Manager

Avalere Health

Jun 2023 - Sep 2024 (1 year 3 months)

Managed multi-site offices in DC, NY, Philly, and Boston, supporting 500+ staff. Implemented a digital mail system, cutting processing time by 35% and reducing vendor costs by 15% via consolidation. Oversaw large office moves, property and safety compliance, IT Tier-1 support, and events. Trained team and staff, boosting efficiency by 20% and strengthening the service culture company-wide.

Office Management Facilities Management Vendor Management Inventory Management Event Planning Budget Management IT Support SOP Development Onboarding

Student Support Specialist

Johns Hopkins University

Feb 2022 - Jan 2023 (11 months)

Joined a newly centralized SEAM team to address inconsistent support for students. Delivered prompt financial aid, registration, and account assistance, resolving 200+ weekly cases. Partnered across departments to streamline workflows, improving service times and student satisfaction scores, while advising process changes for leadership adoption.

Student Services Customer Support Financial Aid Counseling Registration Systems Process Improvement Communication Stakeholder Management

JHU Testing Coordinator

Johns Hopkins University

Sep 2021 - Feb 2022 (5 months)

Recruited during the peak of the pandemic to maintain safe and efficient testing operations. Implemented and enforced updated protocols, coordinated scheduling for thousands of tests, and trained new team members. Ensured compliance, reduced wait times, and supported the university’s safe campus reopening efforts.

Communication Compliance Logistics Event Coordination Data Tracking

Office Assistant/Receptionist

Cushman & Wakefield

Sep 2020 - Aug 2021 (11 months)

Tasked with improving multi-site facilities services across DC and NY. Implemented COVID-19 safety SOPs, improved work order tracking, and coordinated events and vendor services. Enhanced communication between facilities and leadership, reduced maintenance response times by 25%, and increased overall staff satisfaction.

event support Communication

Student Services Specialist

The George Washington University

Jul 2018 - Jul 2019 (1 year)

Promoted from Assistant to Specialist within one year for leadership in student services. Guided hundreds of students through enrollment, financial aid, and registration, resolving escalated cases efficiently. Partnered with cross-functional teams to improve onboarding and training of new staff, reducing response time to student inquiries by 30%.

Student Services Counseling Customer Service Process Improvement Confidentiality

Vice President Executive Assistant

Dologic Inc.

Apr 2016 - Jul 2017 (1 year 3 months)

Supported VP through calendar, travel, and reporting management during rapid growth. Streamlined vendor coordination and document workflows, improving response time by 15%. Enhanced communication between leadership and teams, and trained staff on new systems, increasing overall operational efficiency and executive focus.

Executive Support Calendar Management Travel Coordination Document Management Transcription Confidentiality Reporting Microsoft Office

Executive Assistant

Just In Time Medical Services

Oct 2015 - Mar 2016 (5 months)

When facing fragmented operations and delayed billing workflows, I organized comprehensive executive support, vendor coordination, and records systems. I implemented a structured tracking system that reduced discrepancies by 18% and streamlined order processing. I trained staff, improved interdepartmental communication, and enhanced operational efficiency.

Executive Support Excel Vendor Reporting Confidentiality Order Processing

Weigh Station Manager

Five Star Laundry

Oct 2014 - Jan 2016 (1 year 3 months)

Promoted to lead a new shipping department supporting high-volume laundry operations. Standardized packaging and scheduling processes, reducing turnaround times by 20% and improving delivery accuracy. Trained and mentored a team of new staff, boosting productivity and morale while ensuring consistent, high-quality service to clients.

Operations Management Quality Control Logistics Record keeping Inventory Reporting

Administrative Assistant

DeVry University

Apr 2008 - Jul 2011 (3 years 3 months)

Provided administrative and academic support to a diverse student population. Guided students through enrollment and compliance processes, resolving complex inquiries efficiently. Coordinated with faculty and departments to improve service delivery and student satisfaction by 20%, fostering a more organized and responsive academic environment.

Administrative Support Calendar Management File Management Database Administration Reporting Training