Sonia Crittenden

Liaise between corporate legal department end users and IT teams to enhance matter and document management software. Provide analysis and end user support for Open Text eDocs DM, iManage, Mitratech TeamConnect, and Exterro, and assisted with migration from Zapproved Legal Hold Pro to Exterro Legal Hold.

Managed document management solutions for Corporate and Legal/Business Affairs Departments, delivered contract lifecycle management software, and implemented electronic invoicing software. Provided operational maintenance and support for legal and corporate software portfolio.

Directed daily operations of a Kumon Learning Center, executing data analysis to create lesson plans for 170 students. Managed business operations including sales, tuition payments, accounts receivable, marketing, customer service, and HR functions.

Delivered business solutions to Legal Department using SDLC methodology, conducted requirements gathering, and created use cases and process/data flow diagrams. Managed technology portfolio transactions and provided operational maintenance and support.

Delivered eCommerce and eProcurement solutions through Ariba Buyer software, customized business methodologies, and identified efficiencies. Managed Project Office for a multinational pharmaceutical company and collaborated on strategic sourcing assessment revealing potential savings of $100 million annually.

Performed diagnostic evaluations for Supply Chain workflow enhancements, producing revenue growth through reengineering. Enhanced collection on accounts receivable for various hospital and health systems by applying methodologies to improve cash flow.

Master of Business Administration (MBA) from Regis University, Denver, CO.

Grade: Cum Laude

Bachelor of Business Administration (BBA) Cum Laude, Dean's List, from Baruch College, New York, NY.