Nishigandha Wankhade
@nishigandhawankhade
I translate complex business needs into measurable process improvements across healthcare, e-commerce, and insurance.
United StatesWhat I'm looking for
I'm improving claims adjudication and member self-service at Cigna Healthcare, where I translate HIPAA-compliant business rules into Agile delivery plans, user stories, process maps, and measurable operational improvements.
I've helped reduce claim processing time by 22% and improve first-pass claim accuracy by 28% through process redesign, SQL validation, Tableau KPI reporting, UAT coordination, and stakeholder workshops.
At Capgemini, I redesigned order-to-delivery workflows and inventory visibility, helping reduce failed deliveries by 31% and improve real-time inventory accuracy by 19%. Earlier at HCLTech, I supported policy administration and claims modernization, contributing to a 25% reduction in policy issuance turnaround and a 34% improvement in claims processing efficiency.
I bring business and technical teams together through clear requirements, practical process mapping, disciplined testing, and continuous feedback across Agile delivery.
Experience
Work history, roles, and key accomplishments
Streamlined claims adjudication and member self-service processes, reducing claim cycle time and improving first-pass resolution rates. Led requirements gathering, authored user stories, and coordinated UAT to ensure HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
University of the Cumberlands
Master of Science, Data Science
Grade: 4.0 / 4.0
Master of Science in Data Science with a perfect GPA of 4.0.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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