Shabana Karim

Elicited and analyzed business requirements using customer usage data and operational KPIs across 2,000+ global locations, translating insights into prioritized feature specifications that improved user engagement at scale. Transformed Agile delivery by replacing 3-month waterfall sprints with 2-week sprint cadences for a 20–30 person team and engineered Power BI/Tableau dashboards using SQL to cu

Led post-implementation documentation and compliance reviews for a foreign currency trade reporting program, capturing and reconciling 20+ late-stage technical modifications. Authored traceability matrices and process documents that identified and mitigated 20+ potential audit risks and achieved 100% alignment across 5 cross-functional teams.

Drove Agile transformation for an ACH payment system initiative by coaching a 40-member global team across 5 locations on sprint methodology, story point estimation, and requirements decomposition. Restructured enterprise JIRA usage with dependency tracking and backlog grooming, improving predictive delivery visibility and providing executive real-time transparency into milestones and release time

Designed and deployed SQL-based ETL processes and data models in Azure to support enterprise reporting requirements for university stakeholders. Built Power BI dashboards to eliminate manual Excel reporting and performed dataset gap analysis across Oracle, MS SQL, and Redshift to surface performance trends and inform continuous improvements.

Established foundational enterprise data governance frameworks by defining data standards and onboarding representatives across major business units. Implemented data quality monitoring to reduce C-suite reporting discrepancies by ~30% and eliminating hours of recurring manual validation, and ensured 100% audit readiness through end-to-end data lineage mapping and critical data inventories.

Conducted requirements elicitation with business stakeholders, producing use case scenarios, process flow diagrams, and functional specifications to support consistent delivery. Managed requirements change control via formal change request forms with sponsor signoff, enabling approval sessions that maintained scope integrity and supported project cost/time estimation.

Acted as the primary liaison between functional departments and IT, translating stakeholder needs into structured technology requirements and implementation plans. Developed a Tableau dashboard displaying four years of graduate outcome data by school and major and streamlined processes for a time-sensitive annual grant program to improve capacity planning for year-round demand.

Managed monthly release projects and supported senior PMs on large corporate initiatives by preparing governance documentation and obtaining implementation approvals from review bodies. Conducted critical design reviews to identify requirement gaps and tracked scope changes for lending applications to protect committed delivery timelines.

Gathered and documented functional requirements and user stories through stakeholder interviews, prioritizing the product backlog to align feature delivery with business impact. Validated product releases via QA testing, managed change logs in Confluence and JIRA, and adapted Agile and Waterfall approaches to match project complexity and goals.

Earned a Bachelor of Science in Business Analytics from Benedictine University in Lisle, IL.

Earned a Bachelor of Science in Finance from DePaul University in Chicago, IL.